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Added product categories in the backend, but not displayed on the frontend page

This topic has 5 replies, 2 voices, and was last updated 13 hours, 47 minutes ago ago by Rose Tyler

mcoolzh

Participant

January 27, 2025 at 15:30

Many product categories have been added in the backend, but the frontend page does not display them. The frontend displays them as shown in the figure

Files is visible for topic creator and
support staff only.

#432428 Copied Theme version: 9.4.7

4 Answers

Rose Tyler

Support staff

January 27, 2025 at 15:53

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#432436 Copied

mcoolzh

Participant

January 27, 2025 at 18:11

Private Content

Content is visible for topic creator and
support staff only.

#432467 Copied

mcoolzh

Participant

January 28, 2025 at 07:23

I understand the reason, because there are no products in the category of this product, it won’t be displayed, right?

#432501 Copied

Rose Tyler

Support staff

January 28, 2025 at 08:18

Hello,

You are right.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

#432509 Copied
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