This topic has 34 replies, 4 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler
Hello,
in version 2.8 the added to cart popup opened immediately after clicking the add to cart button and showed a loading circle until the product was successfully added.
In version 2.9, the popup opens after a short time, when the product is added, the loading circle doesnt show up anymore.
Was this change your intention or did it happen by accident?
Many thanks in advance
Hello,
Are you talking about the function on single product page or Shop page?
Regards,
Eva Kemp.
On single product page. I’ve disabled the function on shop page so I dont know how it works there.
Hello,
Loading circle is shown.
I don’t see any issues there.
Regards,
Eva Kemp.
The page from the screenshot is my old website, running with version 2.8. Please find a link to my development page with version 2.9 in private content and please delete the screenshot of my page. thank you.
Hello,
Yes, that was removed in the new version.
Do you want to get it back?
Regards,
Eva Kemp.
Yes, can you help me with getting it back?
Many thanks in advance!
Hello,
Sorry for a long delay.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.
Regards,
Eva Kemp.
Thank you, can you estimate when the next update will be out?
Hello,
Unfortunately we can’t tell you the ETA now.
Perhaps it will be released in a month.
Thank you for understanding.
Regards,
Eva Kemp.
Unfortunately, version 3.0 does not fix the issue properly :/ When I add a product to cart, the popup appears immediately, but does not show the loading circle. When I add a second product to the cart, the popup appears WITH loading cicle..
Hello,
What Woocommerce and theme version do you use?
Regards,
Rose Tyler.
Woo version 3.0.3 and theme version 3.1
Did you make a rollback of the theme? I had version 3.1 installed, now just downloaded a fresh copy from codecanyon and installed it and noticed that its version 3.0.1…
Hello,
Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.
Developers made a misprint in version name and archive was updated. Correct version is 3.0.1, it’s available on TF.
Regards,
Rose Tyler.
Can you please give me an ETA for the new theme version?
Hello,
Unfortunately, we’re still waiting for news from our developers as they are still working on the update.
Please take our apologies for such delay.
Thank you for understanding.
Regards,
Rose Tyler.
Updated the theme to version 3.0.2 and cleared the cache but the bug is still there 🙁
Woocommerce version is 3.0.4 and all plugins are up to date
Hello,
I have checked your site and don’t see the problem with popup loading circle. Is your issue solved?
Regards,
Rose Tyler.
No, its still there.
1. Clear the cache
2. Add a product to the cart > the popup appears immediately, but the loading buttons dont
3. Add another product to the cart > the popup AND the loading buttons appear immediately (thats how it should be)
Can you please recheck it?
Many thanks.
Hello,
Oh I see, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
Did you change any theme files?
Regards,
Rose Tyler.
I disabled all plugins except woocommerce and switched to Royal parent theme to be sure that no template files from my childtheme affect it, but that made no difference..
Hello,
You mustn’t copy the whole content of style.css into your child theme. Please read how to create style.css in the child theme correctly:
http://codex.wordpress.org/Child_Themes
You need write only style modifications you want to apply for your site, there is no need to copy all code.
Please change it.
Regards,
Rose Tyler.
I know and I didnt copy the whole content, only added the parts that I wanted to modify and custom code for my plugins (that was a lot though).
Hello,
Sorry, but unfortunately we can’t recreate this problem on our test site.
Regards,
Rose Tyler.
Thats weird.
I uploaded a whole new copy of Royal theme v. 3.0.2, made no changes at all.
Disabled all plugins except woocommerce v 3.0.4.
So there is no customization at all.
But the bug is still there (tested with firefox and chrome).
Do you have any idea what to check? PHP version is 5.6 (apache module).
Hello,
Truly saying our developers have no good idea why such issue appears and on your site only. For me it looks like when loading gif is cached it works file but the first loading when browser trying to get this image first time it makes this issue. Do you use any cache plugin to speed up your site?
Regards
Thatso strange..
No I am using no caching plugin. For testing purposes, I disabled all plugins except Woocommerce and the problem was still there. I really dont understand why this happens and why I am the only one with this problem. Can it be server- or php-version related?
Hello,
If you don’t use cache plugin then I would suggest you to install it and then check again. Maybe cache will help you to fix this issue. PHP version can’t be the problem.
Regards
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