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Adding 8 theme socials element gives an error on page

This topic has 13 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

tuijatuulia

Participant

April 16, 2021 at 21:03

Hi, when I add this component 8 theme – Social links to my footer static blocks this happens:
https://prnt.sc/11jaq37
it looks the same on website:
https://prnt.sc/11jac45

I really like the look of this element so would like to use it. Is there something I could do to it?

#284546 Copied Theme version: 7.2.7 WooCommerce version: 5.7

12 Answers

Rose Tyler

Support staff

April 17, 2021 at 08:08

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#284567 Copied

tuijatuulia

Participant

April 18, 2021 at 12:59

Hi, here you are. I’m sorry FTP is not possible, can you use WP File Manager, it is installed?

Please contact administrator
for this information.

#284643 Copied

Rose Tyler

Support staff

April 18, 2021 at 13:42

Hello,

I’ve passed this question to our technicians. They will check it after the weekend.

Regards

#284650 Copied

tuijatuulia

Participant

April 18, 2021 at 13:58

Thank you!

#284653 Copied

Olga Barlow

Participant

April 19, 2021 at 12:24

Hello,

Thank you for your understanding. We have a lot of requests these days, so take my apologies for the possible delay.

Regards

#284705 Copied

Olga Barlow

Participant

April 19, 2021 at 16:04

Hello,

Check now, please.

Regards

#284762 Copied

tuijatuulia

Participant

May 4, 2021 at 23:27

Looks great! What did you do?

#286356 Copied

Olga Barlow

Participant

May 5, 2021 at 16:43

Hello,

Made code improvements in the file from the error.

Regards

#286479 Copied

tuijatuulia

Participant

May 6, 2021 at 19:56

Hi, but this is my staging site, I will need to implement the corrections to production.. or will they come in some upcoming version?

#286639 Copied

Olga Barlow

Participant

May 7, 2021 at 12:08

Hello,

Upload theme and XStore core plugin from staging to production. Fix also included in the update.

Regards

#286730 Copied

tuijatuulia

Participant

May 19, 2021 at 21:22

Hi,
sorry I cant update from staging at the moment, too many changes ongoing.
I also have another similar error (I’m building a new footer) on “order a newsletter” area.
It looks like this: https://prnt.sc/134tfe5 and is also visible on the same staging site now.
Is this a matter of Sendinblue form component or theme?

#288248 Copied

Olga Barlow

Participant

May 20, 2021 at 10:09

Hello,

sorry I can’t update from staging at the moment, too many changes ongoing.

Ok, take your time. If you use child theme on the production site you should not face issues with theme and XStore core plugin update. But backup is required in any case.

https://prnt.sc/134tfe5 Warning appears in Mailin plugin file, so contact plugin author. This plugin does not come bundled with our theme.

Regards

#288300 Copied
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