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Adding copyright text fails - by jeroenberings

This topic has 11 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

jeroenberings

Participant

October 19, 2021 at 09:40

I want to change default copyright text (left and right) by changing widgets. When I try to save / update changes error message “not a valid Json response”

https://www.screencast.com/t/WOwVJTckk

#305834 Copied Theme version: 8.0.7 WooCommerce version: 5.8.1

10 Answers

Olga Barlow

Support staff

October 20, 2021 at 09:02

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#305920 Copied

jeroenberings

Participant

October 20, 2021 at 09:57

see private

Please contact administrator
for this information.

#305925 Copied

Olga Barlow

Support staff

October 20, 2021 at 12:58

Hello,

I have enabled the default WP theme and see the same error while trying to save any widget http://recordit.co/uFjgBSGEY6 So, looks the problem is not related to our theme. Contact your hosting provider and ask them to check the server error logs and fix the issue.

Or enable old widgets in Theme Options > General and use classic widgets instead of the updated one https://prnt.sc/1wubx9t

Regards

#305962 Copied

jeroenberings

Participant

October 20, 2021 at 13:15

Hi, its seems you have activated the classic widgets panel en deactivated the block widgets. The classic widgets work fine (I can save changes). What happened that I have classic widgets now? I think they won’t be supported anymore soon.

https://www.screencast.com/t/hP2ld2CXz9C

#305963 Copied

Olga Barlow

Support staff

October 20, 2021 at 14:34

Hello,

Yes, I activated to test. At this moment you are able to use them. I’m not sure about future major releases of WordPress. To solve the problem with the new widgets then contact your hosting provider. We are not able to help if the error appears even with the default WP theme.

Regards

#305981 Copied

jeroenberings

Participant

October 20, 2021 at 14:53

Ok, thanks. You can leave it like it is now with classic widgets. But how can I disable this in the future after I found the cause of this problem. (to go back to new widgets). Usually a plugin is used for this but not in this case. I couln’t find any code in functions php as well.

#305985 Copied

Olga Barlow

Support staff

October 20, 2021 at 15:03

Hello,

Go to Theme Options > General > disable Old widgets option.

Regards

#305988 Copied

Olga Barlow

Support staff

October 20, 2021 at 15:03

Hello,

Go to Theme Options > General > disable Old widgets option.

Regards

#305989 Copied

jeroenberings

Participant

October 21, 2021 at 15:48

Hosting company acivated HTTP OPTIONS. This solved the problem. Sorry for bothering you and thanks for your help!

#306114 Copied

Olga Barlow

Support staff

October 21, 2021 at 16:55

Hello,

We are glad to hear that you sorted it out! Good luck with your project!

Regards

#306118 Copied
Tagged: copyright, fails, text, themes, woocommerce, wordpress
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