Adding main product image http error – product page doesn't load fully

This topic has 2 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

  • Avatar: Matt_Sayle
    Matt Sayle
    Participant
    April 4, 2019 at 16:23

    This doesn’t happen all of the time, but MOST of the time.

    When I add the main product image using products > add new, I receive an unexplained http error and the image doesn’t upload.

    These are very large images, usually around 9,000 pixels x 9,000 pixels and are around 4MB. However, I’m on a dedicated server and this is the only website on my Cpanel.

    Also, on a few pages which I will place in the private content area – when I view the product page – only half of the page loads. When this happens, the search site feature doesn’t work.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 4, 2019 at 16:42

    Hello,

    This is a very large image. Zoom script does not work with such large images and causes issue. Either disable zoom and use lightbox option http://prntscr.com/n7i3zh or upload smaller images (3000px at least).

    Regards

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