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Adding product to cart “YITH WooCommerce Subscription”

This topic has 7 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Luca Rossi

MG Group

Participant

May 13, 2024 at 15:27

HI,
I have a problem with the XStore theme.
I can’t add the product configured with the “YITH WooCommerce Subscription” plugin to the cart. I have already carried out tests with the Storefront theme and everything works correctly.

The problem occurs both with the “Ajax add to cart” option and with the option disabled.

This is the link to the product page
https://pagamento-rate.mgpg.it/prodotti/pacchetto-virality/

Thanks

Please, contact administrator
for this information.

#394984 Copied Theme version: 9.3.9

6 Answers

Rose Tyler

Support staff

May 13, 2024 at 16:00

Hello,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with the XStore theme in conjunction with the “YITH WooCommerce Subscription” plugin.

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#394991 Copied

MG Group

Participant

May 13, 2024 at 16:32

Hi, I share FTP accesses

Best regards

Please contact administrator
for this information.

#394994 Copied

MG Group

Participant

May 15, 2024 at 08:11

Hello, I keep having an issue with adding a product to the cart. The Ajax request continues indefinitely, and the product is not added.

https://drive.google.com/file/d/149rSoXkojULRtofCcMIC1Us_jDygVj3U/view?usp=sharing

Thanks

#395203 Copied
Luca Rossi

Support staff

May 15, 2024 at 09:41
Dear MG Group,

We hope this message finds you well. We have conducted a thorough review of the error logs for your website and identified multiple instances of memory exhaustion errors. Below is a summary of the critical errors encountered:
```
[15-May-2024 08:19:11 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /var/www/vhosts/pagamento-rate.mgpg.it/httpdocs/wp-includes/option.php on line 132
[Repeated errors with similar memory exhaustion issues across various components of the website]
```
In an attempt to resolve these issues, we modified the wp-config.php file to increase the memory limit, unfortunately without success. To address this effectively, we kindly request your assistance in contacting your hosting provider to discuss increasing the WordPress Memory Limit to 2048MB.

For detailed guidance on how to proceed with this adjustment, please refer to the following link: [Increase the WordPress Memory Limit](https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246).

We appreciate your prompt attention to this matter and look forward to your cooperation in resolving these critical issues. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team
#395226 Copied
MG Group

Participant

May 15, 2024 at 10:23

I increased the memory to 2048M

I still can’t add the product to the cart. The request time to add the product to the cart seems too long to me. With another WordPress theme the product is added in 1 maximum 2 seconds

Best regards

Files is visible for topic creator and
support staff only.

#395240 Copied

Luca Rossi

Support staff

May 15, 2024 at 11:14

Hi @MG Group,

The database version seems to be outdated. Could you please contact to your hosting provider upgrade everything to the latest version?

– PHP 8.x
– MySQL
– Apache/NGINX

https://prnt.sc/gPYr8x4zFHH5

Best regards,
8Theme’s Team

#395256 Copied
Tagged: add product to cart, ecommerce subscription plugin, efficient cart management, online store management, woocommerce subscriptions, wordpress woocommerce templates, yith woocommerce subscription
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