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Adding product to the cart - by hanawhisper

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: hanawhisper
    hanawhisper
    Participant
    November 23, 2020 at 20:03

    Hi,
    I have found a bug, where products are not getting added to the cart. The pop up shows that it’s being processed but nothing happens, it shows just a blank page with and the loading button.
    When I stop the action and go to the cart, I see the product is there.
    What should I do?
    Thanks in advance,
    Hana

    #260915 Copied Theme version: .6.3.2 WooCommerce version: 4.7.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 24, 2020 at 21:55

    Hello,

    There is JS error in the console http://prntscr.com/vpe35j
    Provide us with WP Dashboard and FTP access to your site to check what is the reason of this issue.

    Regards

    #261081 Copied
    Avatar: hanawhisper
    hanawhisper
    Participant
    November 25, 2020 at 11:27

    Hello,
    Thank you for your reply.
    Here is the info you asked

    Kind Regards,
    Hana

    Please contact administrator
    for this information.
    #261195 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 27, 2020 at 08:00

    Hello,

    What is the WP Dashboard and username? You missed that.

    Regards

    #261474 Copied
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