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Adding to cart doesn’t work as expected.

This topic has 8 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

Daumantas Nazarenko

Participant

February 3, 2022 at 21:47

Hello,

I have replicated the problem in this screen record here:
https://monosnap.com/file/nvNaJTDZ5ig8xlm4RoTSNeNB3iws86

You can see me trying to add to cart the translated product, however, after selecting product variations and clicking add to cart, I get redirected to default language of the product and product is not added to cart.

Do you have any recommendations?

Please, contact administrator
for this information.

#316115 Copied Theme version: 8.1

7 Answers

Olga Barlow

Support staff

February 4, 2022 at 17:43

Hello,

Could you, please, go to Appearance > Themes > enable Storefront theme and test the same. Do you have the mentioned issue with the default theme?

Regards

#316224 Copied

Daumantas Nazarenko

Participant

February 7, 2022 at 08:34

I have tried to replicate it on Storefront theme and the problem disappeared, meaning there has to be a problem with Xstore theme.

I have also tried to remove all additional php code I have added on Xstore’s functions.php file to test maybe the problem could be with it, but the problem remained too.

#316359 Copied

Olga Barlow

Support staff

February 7, 2022 at 18:39

Hello,

Provide us with FTP access to your site to check the issue in more detail.

Regards

#316433 Copied

Daumantas Nazarenko

Participant

February 8, 2022 at 15:47

Here it is. Please do not edit anything.
If you need, I can make a duplicate of the website.

Please contact administrator
for this information.

#316552 Copied

Olga Barlow

Support staff

February 8, 2022 at 20:20

Hello,

Keep this option enabled https://prnt.sc/26rbmye Check the add to cart now.

Regards

#316600 Copied

Daumantas Nazarenko

Participant

February 10, 2022 at 12:06

Hi,

Well now the translated products are not opening at all:
https://monosnap.com/file/nCI1Gp5c9ink0nuV44qZHPyMxk0aV8

#316762 Copied

Olga Barlow

Support staff

February 11, 2022 at 14:09

Hello,

I have tested your site and did not face any error on the single product https://recordit.co/CFRgIDkhpQ
Do you get any errors in the server error logs once you get the blank product page? Did you test the product from another browser or PC?

Regards

#316838 Copied
Tagged: adding to cart, error, themes, woocommerce, wordpress
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