Return to previous page

Additional product images not showing - by will4444

This topic has 8 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

will4444

Participant

January 17, 2018 at 20:43

I am able to put in the additional product images but they do not show up when you hover or click on them.

#182174 Copied Theme version: Version 4.15 WooCommerce version: 4.9.2

7 Answers

Rose Tyler

Support staff

January 18, 2018 at 08:34

Hello,

Make sure that you selected Image hover effect > Swap in Theme Options > E-commerce > Products Page Layout.

Regards

#182188 Copied

will4444

Participant

January 18, 2018 at 16:06

It doesn’t help, the main image shows on the product page but not the additional images. You can take a look for yourself

Please, contact administrator
for this information.

#182243 Copied

Rose Tyler

Support staff

January 18, 2018 at 16:16

Hello,

Please please provide screenshot of the problem for better understanding.

Regards

#182246 Copied

will4444

Participant

January 18, 2018 at 16:59

Here it is in motion

Please, contact administrator
for this information.

#182253 Copied

Rose Tyler

Support staff

January 18, 2018 at 17:04

Please try
– to disable all 3-rd party plugins and check if the problem will be solved;
– activate parent theme, if you use a child theme, clear cache and check the single product page.
In case the problem persists, please provide us with temporary access to your site.

Regards

#182254 Copied

will4444

Participant

January 18, 2018 at 19:37

Credentials attached

Please, contact administrator
for this information.

#182269 Copied

Olga Barlow

Support staff

January 19, 2018 at 16:30

Hello,

The problem caused by WooCommerce Additional Variation Images plugin. Our theme uses custom carousel that’s why if you want to use an additional plugin for the image gallery theme or plugin should be additionally customized.

If you need help with customization you may contact WPKraken team.

Regards

#182414 Copied
Viewing 8 results - 1 through 8 (of 8 total)