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Admin area: Featured image / product image section not visible – how to upload?

This topic has 8 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

konair

Participant

September 3, 2015 at 16:49

Hello,
we have the problem that the section for uploading a product image is not visible in the admin area after the update.

How is this possible?

We can only upload a product gallery.

Thanks for your help!
Konstantin

#84413 Copied

7 Answers

konair

Participant

September 4, 2015 at 08:53

any suggestion on that?

We have this problem with the “featured image”..

Please, contact administrator
for this information.

#84540 Copied

Jack Richardson

Support staff

September 4, 2015 at 08:55

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#84541 Copied

konair

Participant

September 4, 2015 at 09:07

here they are..

Please, contact administrator
for this information.

#84544 Copied

konair

Participant

September 4, 2015 at 15:19

thanks for helping!
what did you change?

#84656 Copied

Jack Richardson

Support staff

September 4, 2015 at 16:02

Hello,

I did nothing in wp-admin panel.
As I see featured image option is working now.
So is your issue resolved?

Best regards,
Jack Richardson.

#84666 Copied

konair

Participant

September 4, 2015 at 16:08

did you re-activate the visual composer plugin?

#84667 Copied

Jack Richardson

Support staff

September 4, 2015 at 16:21

Hello,

Sorry, yes. I tried to disable plugins to check if the issue is related to compatibility of the plugins with the theme.

Best regards,
Jack Richardson.

#84671 Copied
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