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Admin email and customer email not recieving confirmation after product purchase

This topic has 8 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Olhangola

Participant

June 29, 2022 at 13:31

Hi xteam,

Was doing a product purchase test, but both admin and customer had
not recieved email confirmation on the mobile and laptop. Had also cleared all cache.

https://prnt.sc/s9oafDQkeFyf
https://prnt.sc/Frav-mkJpD9i

Thank you in advance

Please, contact administrator
for this information.

#327538 Copied Theme version: 8.2.1 WooCommerce version: 6.6.1

7 Answers

Rose Tyler

Support staff

June 29, 2022 at 13:43

Hello,

Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is enabled?

Regards

#327540 Copied

Olhangola

Participant

June 29, 2022 at 15:40

Hi, are you referring to the parent theme main one? if you referrering to another one, wont it destroy the current site if i install and activate? Can you instruct with a screenshot?

#327577 Copied

Olga Barlow

Support staff

June 29, 2022 at 16:49

Hello,

We ask you to check with the Storefront theme (default WP theme), not with the XStore parent theme. If you switch to the default theme, check the emails, and then switch back to XStore child you won’t lose your settings. The only thing that could be messed up after that is widgets, in case that happens you just need to go to Appearance > Widgets and put the widgets in place again.

Regards

#327595 Copied

Olhangola

Participant

June 30, 2022 at 19:02

Hi xtore,

We have followed the instruction but did not succeed. Still both customer and us can not recieve payment confirmation test

Please contact administrator
for this information.

#327839 Copied

Rose Tyler

Support staff

July 1, 2022 at 07:24

Hello,

Thanks for the reply. It means the problem is independent of the theme, so our theme support can’t help you, unfortunately. We would recommend you to contact support of WooCommerce plugin and your hosting provider.

Regards

#327865 Copied

Olhangola

Participant

July 1, 2022 at 11:48

Hi xtore,
i have contacted my hosting provider, and they have solved it. The feeback goes the following:

Thank you for patiently waiting. I could see that your sendmail was recently disabled for your hosting account where the domain abloja.com was added. I have enabled it for you. Could you try to test if the emails are working now?

Thanks xtore keep up the good work, you guys rock. (:

#327954 Copied

Rose Tyler

Support staff

July 1, 2022 at 11:50

Hello,

We are glad that you sorted it out. Thanks for letting us know. Have a nice day!

Regards

#327955 Copied
Tagged: admin, confirmation, customer, email, purchase, templates, woocommerce, wordpress
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