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Admin Page Issue after update your theme (no css / js loading)

This topic has 15 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

PJone

Participant

July 18, 2022 at 07:54

Hi Olga,

I renewed my website yesterday and updated your theme.

Since then, no CSS or JS is loaded in the admin area.
So the admin area of the entire WordPress is disrupted.

At first I thought it was the Essential Addon Plugin. But after I completely uninstalled that, the problem was still there.

So it can only be the theme in connection with Elementor. I download the plugin via your plugin installer.

Maybe you have an idea?

Best Regards

Please, contact administrator
for this information.

#329901 Copied Theme version: 8.2.3 WooCommerce version: 6.7.0

14 Answers

Awais Ahmed

Participant

July 18, 2022 at 10:32

Hello, @PJone,

Actually, the issue seems not to come from our theme can you please check it by activating the storefront or the WordPress default theme like (Twenty Twenty Two) theme because it looks like the issue is coming from the WordPress core files or from the third-party plugins please check and if the issue is coming from our theme then please share valid access of your site because your provided is not valid as you can see in the image: https://postimg.cc/5Yk6h1N6

Regards 8Themes Team.

#329911 Copied

PJone

Participant

July 18, 2022 at 10:40

Hi again,

I disabled all plugins. The problem then still persists. This is really very strange.

Sorry for the wrong pw. I’ve now added the correct one.

I really don’t know what else to check. According to various forums it should be due to a third party from Elementor or Theme.

I disabled all plugins and even moved them to a subfolder. You changed the theme. Did you turn that off completely?

What else could it be? WordPress Core is actually more likely to be ruled out, otherwise this problem would already have been discussed in the forum.

regards

Patrick

Please contact administrator
for this information.

#329912 Copied

Awais Ahmed

Participant

July 18, 2022 at 10:54

Hello, @PJone,

Thanks for the correct logins I have checked your issue now and it is because of the server see image: https://postimg.cc/RqVBHbxh please contact your service provider to solve your issue. They will check and fix it for you.

Regards 8Themes Team.

#329914 Copied

PJone

Participant

July 18, 2022 at 11:22

Hello,

This is our root server. As you may see, we bought several licenses from you.

Consequently, we also have several projects all on the same server with the same settings.

So it can’t be the server.

When I turn on debug mode, the admin panel loads normally.

define( ‘WP_DEBUG’, true );

// Aktivieren Sie die Debug-Protokollierung in der Datei /wp-content/debug.log
define( ‘WP_DEBUG_LOG’, true );

// Anzeige von Fehlern und Warnungen deaktivieren
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘Anzeigefehler’, 0 );

// Dev-Versionen der Kern-JS- und CSS-Dateien verwenden (nur erforderlich, wenn Sie diese Kerndateien ändern)
define( ‘SCRIPT_DEBUG’, true );

The problem must be with the theme because it only occurred after an update.

Regards

Patrick

#329918 Copied

PJone

Participant

July 18, 2022 at 12:04

Hello,

i found this on a forum and this help:

I had the same issue a few months back I tried this and this works for me.

define(‘FORCE_SSL_LOGIN’, false);
define(‘FORCE_SSL_ADMIN’, false);
define( ‘CONCATENATE_SCRIPTS’, false );
define( ‘SCRIPT_DEBUG’, true );
try to load wp-admin with SSL.

After reloading it looks OK, maybe after re-login, set SCRIPT_DEBUG to false.

It helps, but now the header and footer from your theme doesn’t load 😉

regards

Patrick

#329921 Copied

PJone

Participant

July 18, 2022 at 14:25

Hello,

can you help us?
I ask in Envato Forums too.

Regards

Patrick

#329929 Copied

PJone

Participant

July 18, 2022 at 19:07

Hello,

unfortunately we have a problem with your theme after an update.
I have already contacted your support.
So far the problem could not be solved conclusively and now nobody answers anymore.
You may also have a lot to do at the moment.

First, CSS and JS could no longer be loaded in the admin area. Your team thinks it’s the server. But that can’t be, since we have several projects and licenses for your theme. It only affects the last updated project.
It works for everyone else on the same server and with the same settings.

The Follow has fixed the issue:

I had the same issue a few months back I tried this and this works for me.

define(‘FORCE_SSL_LOGIN’, false);
define(‘FORCE_SSL_ADMIN’, false);
define( ‘CONCATENATE_SCRIPTS’, false );
define( ‘SCRIPT_DEBUG’, true );
try to load wp-admin with SSL.

After reloading it looks OK, maybe after re-login, set SCRIPT_DEBUG to false.
Now the admin area works again. But now the header and footer of your theme are no longer loaded.

It would be great if support could take a look.

Regards

Patrick

#329981 Copied
Awais Ahmed

Participant

July 19, 2022 at 09:39
Hello, @PJone,

You solved your issue with the help of this code
```
define(‘FORCE_SSL_LOGIN’, false);
define(‘FORCE_SSL_ADMIN’, false);
define( ‘CONCATENATE_SCRIPTS’, false );
define( ‘SCRIPT_DEBUG’, true );
```
Now, If you see the code you just set the SSL login to false and your issue is resolved. Also, you said that on the server there are other sites and they work fine, only this one has the issue.

The thing is maybe your site has activated the SSL from the server and from the WordPress dashboard too so the connection is secure and the site is working without any error encrypting. Obviously, the preview will appear to be fine.
This site has the SSL activated from the server but not from the WordPress dashboard that why when you set the query to force SSL login to false it works on your site so please first make sure that you have set the SSL to activate on the site from the WordPress dashboard too and your site URL is set to the HTTPS from the Dashboard >> Settings and please remove the query code that you added and check back your site after clearing the browser cache. It will solve your issue.

Otherwise, there is no need to add the query. You can simply ask your service provider “Hosting Support” because it’s their responsibility to make sure all the sites on their server will run fine. They will look into it for you and fix your issue.

Hope this is clear enough now.

Regards 8Themes Team.
#330009 Copied
PJone

Participant

July 19, 2022 at 10:49

Hello,

It really is the same SSL settings as on the other sites.
I understand that this is obvious. I also created a new SSL certificate.

I really compared and looked at all the SSL settings on the server.
My server technician also sees no abnormalities.

You can check it here: https://www.ssllabs.com/ssltest/analyze.html?d=pjone.de&latest

Maybe I don’t understand you correctly either.
I login to https://pjone.de/wp-admin/ the script say as example force ssl login = false.
But the url is https and works after the code.

Addendum

Now I’ve shortened the code to

define( ‘WP_DEBUG’, false );
define( ‘CONCATENATE_SCRIPTS’, false );

… and the admin area looks correct.

If i delete

define( ‘CONCATENATE_SCRIPTS’, false );

the styles are no longer loaded on admin area.
But that’s not the solution.

I keep coming back to an Elementor widget problem in connection with your theme.

That’s what the debug log says too.
But like I said, maybe I’m misunderstanding something.
It just has to be fixed, otherwise we won’t be able to continue working.

regards

#330014 Copied

Rose Tyler

Support staff

July 19, 2022 at 11:24

Hello,

Try to install Really simple SSL plugin to fix the SSL issue.
Reply back if it doesn’t help, and provide FTP access. Let us know if you have CDN, black and white lists.

About Elementor, do you mean this [18-Jul-2022 06:38:04 UTC] PHP Deprecated: _register_skins is deprecated since version 3.1.0! Use Elementor\Widget_Base::register_skins() instead. in /var/www/vhosts/****e.de/httpdocs/wp-includes/functions.php on line 5379 – check this topic https://wordpress.org/support/topic/deprecated-_register_controls-is-deprecated-since-version-3-1-0-2/ and contact support of Elementor plugin.

Regards

#330019 Copied

PJone

Participant

July 19, 2022 at 12:06

Hi Olga,

sorry but this plugin doesn’t fix the issue.
It is active now.

I ask Elementor for a solution too.

regards

Please contact administrator
for this information.

#330029 Copied

Rose Tyler

Support staff

July 20, 2022 at 10:19

Hello,

I’ve passed this question to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

Regards

#330085 Copied

PJone

Participant

July 20, 2022 at 10:25

Hello Rose,

okay, thank you …

regards

#330087 Copied

Rose Tyler

Support staff

July 21, 2022 at 14:42

Hello,

Sorry for the delay in answering.
We do not see mentioned problems on your site. Have you solved them?

Regards

#330189 Copied
Tagged: admin, issue, page, templates, update, woocommerce, wordpress
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