Return to previous page

Advanced Checkout layout dont show if cart is empty

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Jack Richardson

GNC

Participant

October 31, 2024 at 12:49

Hello

im using x store advanced Checkout layout but if car is empty , layout does not show how can i show advanced layout on checkout page even when cart is empty?

Regards

Please, contact administrator
for this information.

#421154 Copied Theme version: 9.4.3

3 Answers

Jack Richardson

Support staff

October 31, 2024 at 15:30

Hello @GNC

Could you please, provide us the correct wp-admin access so we could check the issue ?

Kind regards,
Jack Richardson
The 8theme’s team

#421192 Copied

GNC

Participant

October 31, 2024 at 15:53

Here it is.

I am also letting you know that I have redirected the cart to the advanced Checkout page.

Please contact administrator
for this information.

#421196 Copied

Jack Richardson

Support staff

October 31, 2024 at 17:06

Dear @GNC,

We hope this message finds you well.

We would like to inform you that the default layout for the Cart page, when it is empty, does not automatically inherit the advanced layout settings. This is not a bug but rather the intended behavior for an empty cart. However, if you would prefer to have the advanced layout applied in such cases, we kindly suggest submitting a request on our taskboard via the following link: https://www.8theme.com/roadmap/.

Regarding the redirection issue, it appears that this can be configured in your server’s .htaccess file. Alternatively, it is possible that duplicate checkout pages have been set as both the Cart and Checkout pages, which could be causing the issue. You can refer to this screenshot for further clarification: https://prnt.sc/0ZRtnUG1ea3G.

We recommend reaching out to your development team to review and correct the Cart and Checkout page settings accordingly.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

#421210 Copied
Viewing 4 results - 1 through 4 (of 4 total)