This topic has 2 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez
Hello, as the title describe free shipping plugins are not working, can you help me?
These plugins are conditional plugins, so I think is from theme side the problem
Hello, @Smartstart,
Thank you for contacting us and for using XStore.
1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.
Once the default theme is activated, please monitor your site for the issue in question.
This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.
Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.
2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.
We kindly recommend that you take a complete backup of your site before proceeding.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
The 8Theme Team
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