Return to previous page

Advanced free shipping or Flexible shipping is not working with Xstore

This topic has 2 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Tony Rodriguez

Smartstart

Participant

February 13, 2024 at 21:10

Hello, as the title describe free shipping plugins are not working, can you help me?
These plugins are conditional plugins, so I think is from theme side the problem

#383289 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

February 14, 2024 at 08:21

Hello, @Smartstart,

Thank you for contacting us and for using XStore.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#383312 Copied
Tagged: advanced free shipping issue, fix xstore shipping errors, flexible shipping problems, woocommerce wordpress troubleshooting, woocommerce xstore theme help, wordpress xstore shipping solutions, xstore woocommerce theme
Viewing 2 results - 1 through 2 (of 2 total)