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Advanced Product Reviews is not working at all

This topic has 6 replies, 2 voices, and was last updated 15 hours ago ago by Tony Rodriguez

Juergen

Participant

January 2, 2025 at 20:47

I have activated Advanced Product Reviews, but it does not appear on any product page. Do you have any idea why this might be?
In a previous template I had the Reviews tab under Tabs, but it no longer exists.
Do you have any idea why this could be?

#429378 Copied Theme version: 9.4.6

5 Answers

Tony Rodriguez

Support staff

January 3, 2025 at 07:10

Hello, @Juergen,

Thank you for contacting us and for using XStore.

Kindly refer to our theme documentation for detailed guidance on this topic: https://www.8theme.com/documentation/xstore/xstore-features/advanced-reviews-elevate-your-customer-feedback-game-with-xstore/

If the issue persists, we kindly request you to provide the URL of the product page where the product review has been added but is not appearing on the front end. Additionally, please share your site’s WordPress admin access in the private content area so that we can thoroughly review your settings and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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#429399 Copied

Juergen

Participant

January 4, 2025 at 10:00

Hi Tony,
may I ask you for a favor?

I need this template for single product page of

https://xstore.8theme.com/elementor3/purely-handmade/product/coconut-apricot-wax/

Can you provide me a download link?

Thank you and best regards

Juergen

#429505 Copied

Tony Rodriguez

Support staff

January 4, 2025 at 12:12

Hello, @Juergen,

Thank you for your response.

To assist you with importing the specific single product page template, we have prepared a detailed video tutorial for your convenience. Kindly watch the video and follow the steps demonstrated.

Please note that the video is available in the private content area.

We hope you find this helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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#429511 Copied

Juergen

Participant

January 4, 2025 at 12:23

Hi, i cannot see any video at the private content area

#429514 Copied

Tony Rodriguez

Support staff

January 4, 2025 at 12:53

Hello, @Juergen,

Kindly check the private content area.

Best regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#429516 Copied
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