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After adding a product to the cart, I have to choose the pick-up point address twice

This topic has 8 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Luca Rossi

Aure

Participant

September 6, 2024 at 14:53

After adding a product to the cart and selecting delivery as a pick-up point, I have to choose the pick-up point address twice (once on the cart page and again on the checkout page). Initially, on the cart page, I select the pick-up point address. However, after proceeding to the checkout page, I am required to select the pick-up point again. The selection from the cart page is not saved, and I have to repeat the process

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#413346 Copied Theme version: 9.4.1

7 Answers

Jack Richardson

Support staff

September 6, 2024 at 16:21

Dear @Aure,

I hope this message finds you well.

I would like to inform you that the select you mentioned is not a feature of our theme but is instead provided by the WooCommerce plugin. To ensure that this is the case, could you kindly test the functionality using the default Storefront theme? This will help us determine if the issue is specific to our theme or inherent to the WooCommerce plugin.

Should the issue persist while using the Storefront theme, I recommend reaching out to the WooCommerce plugin support team for further assistance.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#413367 Copied

Aure

Participant

September 7, 2024 at 12:56

Unfortunately, the problem persists only when using Xstore theme. Please see the attached video for reference while using the Storefront theme. We haven’t encountered similar issues. Kindly resolve this as soon as possible.

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#413456 Copied

Luca Rossi

Support staff

September 9, 2024 at 10:34

Dear Aure,

I hope this message finds you well. I am writing to inform you that I was unable to reproduce the issue you reported on my end.

For your reference, I have recorded a video demonstrating the process, which you can view at the following link: [https://www.awesomescreenshot.com/video/31324875?key=6aff3032fb46e4bdae0eac9a9fbde30c](https://www.awesomescreenshot.com/video/31324875?key=6aff3032fb46e4bdae0eac9a9fbde30c).

It is possible that this issue might be related to cached data. Could you please clear all caches on your system and check if the issue persists?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#413645 Copied

Aure

Participant

September 10, 2024 at 06:12

Hello,
how would it be possible to hide/delete/not show dropdown section at all in firts step (cart)?

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#413761 Copied
Luca Rossi

Support staff

September 10, 2024 at 06:59
Hi @Aure,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-cart [for="woo_lithuaniapost_lpexpress_terminal_id"], .woocommerce-cart .terminal-container{ display: none; }

Hope it helps!
#413767 Copied
Aure

Participant

September 12, 2024 at 07:11

Would it be possible for the shipping address selection checkbox on the CHECKOUT page, along with the dropdown menu, to appear in a BLOCK below rather than inline, as it is in your prebuilt “Classic” website? I’ve attached an example for reference.

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#414025 Copied
Luca Rossi

Support staff

September 12, 2024 at 08:50
Hi @Aure,

Please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

[for="woo_lithuaniapost_lpexpress_terminal_id"] { width: 100%; } .terminal-container { flex-basis: 100%; } #shipping_method li { flex-wrap: wrap; }

Hope it helps!
#414041 Copied
Tagged: address input twice, e-commerce solutions, online store optimization, pick-up point selection, product cart issue, woocommerce themes, wordpress themes
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