After adding text in Text block I cannot save changes….

Hello, @Pites,

Thank you for your response.

1/ We are reaching out to inform you that the WPBakery Text Block Editor is functioning correctly on our test site. It appears that the issue is isolated to your site. For your reference, please view the video we have provided in the private content area:

To address this, we recommend the following steps:
1. Please disable all third-party plugins that are not included with XStore. A list of included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.
2. Clear your browser’s cache.
3. Revisit your site to see if the issue persists.

2/ Should the problem continue, we kindly ask that you keep all third-party plugins deactivated and allow us permission to debug your site. This process may involve deactivating plugins and any on-site customizations temporarily to diagnose the issue effectively.

Before proceeding, we strongly advise you to take a complete backup of your site to prevent any potential data loss.

Furthermore, for us to assist you better, please provide the following details in the private content area of this support thread:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving this matter promptly. Thank you for your attention to this issue.

Best Regards,
The 8Theme Team

Hello, @Pites,

Yes, Sure.

To assist you further with your inquiry, we kindly request that you provide the WP Admin URL and credentials for your copy site. Please ensure that this information is submitted through the private content area of this topic. Additionally, we would appreciate it if you could grant us the necessary permissions to debug your copy site.

Please provide the following details:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We thank you for your cooperation and look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Hello, @Pites,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes take effect, please clear your browser’s cache and revisit your site.

As part of the resolution process, we have deactivated all third-party plugins on your site, with the exception of those that are essential. We believe this has effectively addressed the issue.

Additionally, we have prepared a video to guide you through the changes made and further steps. You can view this video in the private content area for your reference.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Pites,

We hope this message finds you well. We would like to inform you that we have downgraded the version of the WPBakery plugin on your website. We kindly ask you to clear your cache and verify that everything is functioning correctly.

It appears there is an issue with version 7.7 of the plugin. Version 7.7.1 is expected to resolve this issue; however, it is not currently available. We will need to wait for the update to be released. In the meantime, we recommend continuing to use the previous version of the plugin.

Also, we would recommend use Text tab when you text edit content, for example – https://we.tl/t-pt22OXvHc5

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Pites,

You can download the latest version of WPBakery plugin now – https://www.8theme.com/downloads/

Best Regards,
The 8Theme Team

Hello, @Pites,

We have conducted a review of your website and have recorded a video for your perusal, which is now available in the private section of our site. We suspect that the issue may be visible on your end due to caching (either from a plugin or your browser). Please clear all caches and recheck the issue.

Furthermore, we kindly request that you record a video of the problem, specifying which browser you are using and on which specific page the issue occurs.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Pites,

“You said that you repair it in next update.” – no, the situation previously discussed pertained to WPBakery plugin update rather than an update to our theme. The plugin has already been updated, and the process is now complete. Everything should be functioning properly.

Furthermore, we have conducted thorough testing on your site and have provided you with a video demonstration confirming that all components are operating as expected. Could you please specify if there are any other issues you are experiencing or any additional fixes you anticipate from us? As per our last assessment, everything on your site appears to be working well, including tests conducted using the Chrome browser.

Why do you hesitate to cooperate? We kindly ask you to review our last message once more.

Thank you for your attention to this matter. We look forward to your response and are here to assist you with any further concerns.

Best Regards,
8Theme’s Team

Hello, @Pites,

“I use firefox” – thank you, you did not mention this before. Please also provide the URL of what exactly page you tried to edit.
Please test how it works in the Chrome browser, and yes, please provide a video one more time, but from the Chrome browser.

You one one customer who has this problem and we really want to help you. If the issue can’t be solved (however we currently do not see the problem on your site) we can offer you a refund, and you will be able to change the theme, but this situation is independent of the theme, because the WPBakery plugin will work the same with any theme you activate.

Best Regards,
8Theme’s Team