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After adding text in Text block I cannot save changes….

This topic has 40 replies, 4 voices, and was last updated 4 months ago ago by Rose Tyler

Pites

Participant

June 19, 2024 at 16:06

Moreover

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#400528 Copied

Rose Tyler

Support staff

June 19, 2024 at 16:46

Hello, @Pites,

1/ Please edit “Peaceful Mind (Kopia)” product and record a video of your actions.

2/ Do the same but from another device.

3/ Do you see any error in the browser console https://www.8theme.com/documentation/docs/how-to-access-web-console/ ?

Best Regards,
8Theme’s Team

#400535 Copied

Pites

Participant

June 19, 2024 at 17:10

link to movie

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for this information.

#400536 Copied

Pites

Participant

June 19, 2024 at 17:14

Dear, I do not have another device, I used macbook pro for 2 years, from about a year I use new macbook pro and there were no problems with this. I was using for 3 years Firefox and there were no problems.

#400539 Copied

Rose Tyler

Support staff

June 19, 2024 at 17:18

Hello, @Pites,

Thank you for the video.

WPBakey plugin released an update and created the problem, and then they released a new update and fixed the problem. We are not authors of this plugin, please do not blame us.

We’ve repeated actions from your video and we do not have the problem on 2 different devices, it is really strange that the issue is visible to you still.

We asked you to check the browser console. Please let us know if any error is visible for you in the browser console.

Best Regards,
8Theme’s Team

#400540 Copied

Rose Tyler

Support staff

June 19, 2024 at 17:20

Please check the Provide Content

Please contact administrator
for this information.

#400541 Copied

Pites

Participant

June 19, 2024 at 17:27

Yes, beasuse sometimes it works and you can save and sometimes you do not. But from the visual tab, the problem with saving always occurs and it was not there before.
So to make any changes we have try many times and sometimes it works and sometimes it does not.
I know it is not your plugin but you recommend it for use in yours, so we have a problem after 3 years and it would be nice to find a solution. I dont want to use backery but I cannot turn it off now !!!

#400542 Copied

Jack Richardson

Support staff

June 20, 2024 at 09:04

Dear @Pites,

I hope this message finds you well. We would like to inform you of a few updates and observations related to the WPBakery plugin used on your website:

1. There was an update available for the WPBakery plugin. You can view the notification here: https://prnt.sc/MWTdwFL1UEsW.

2. We have noticed that occasionally a JavaScript error occurs when saving actions are performed using the WPBakery plugin. For your reference, here is a screenshot of the error: https://prnt.sc/ZtxAdM4CLk_z.

3. Our team has already updated the plugin and subsequently, no issues were encountered during the save actions. We recommend that you also test this on your end after clearing your browser’s cache to ensure smooth functionality.

Please be aware that the WPBakery plugin is not a built-in component of our theme and is developed by a separate company. Should you encounter any further issues with this plugin, we advise you to directly contact their support center for specialized assistance at http://support.wpbakery.com/.

Thank you for your attention to these matters. We look forward to your confirmation that the updates have been successfully implemented and are functioning as expected.

Best Regards,
Jack Richardson
8Theme’s Team

#400611 Copied

Pites

Participant

June 20, 2024 at 19:20

Hi,
I cannot update to 7.7.2 because there is no “update link” in xstore

#400719 Copied

Rose Tyler

Support staff

June 21, 2024 at 08:15

Dear @Pites,

Please read this article – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Or go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Best Regards,
8Theme’s Team

#400767 Copied
Tagged: fix woocommerce issue, save changes problem, text block issue, woocommerce save error, woocommerce text block, woocommerce wordpress themes, wordpress troubleshooting
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