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After an order is placed, it redirects to cart instead of order-received endpoint

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

vyperlook

Participant

July 27, 2024 at 14:43

Hello,
I tried everything, and I don’t have any custom code, any redirection plugin, checked theme settings, saved permalink, but nothing works.
After an order is placed, it redirects to cart instead of order-received endpoint.
This is important as I cannot have conversions counted properly.
Also, any non-existent page gets redirect to shop page instead of 404.
Please help

thank you

Please, contact administrator
for this information.

#407263 Copied Theme version: 9.3.16

3 Answers

Rose Tyler

Support staff

July 28, 2024 at 07:47

Hello vyperlook,

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
Should the issue persist irrespective of the theme activated on your site, we advise you to contact WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

Additionally, try to downgrade the PHP version to 8.1 or 8.2 (the hosting provide can do this for you).

Best Regards,
8Theme’s Team

#407315 Copied

vyperlook

Participant

July 29, 2024 at 10:15

this is is an issue related to Xstore, it only happens with Xstore activated. please check

#407527 Copied

Luca Rossi

Support staff

July 30, 2024 at 06:06

Hi @vyperlook,

We could see that you have more than 28 active plugins.

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://xstore.helpscoutdocs.com/article/36-included-plugins. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

#407709 Copied
Tagged: best selling themes, ecommerce theme solutions, order placement redirect, order-received endpoint, woocommerce cart redirect, woocommerce checkout process, woocommerce themes
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