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After applying coupon in checkout – not showing in the summary

This topic has 14 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

mabellek

Participant

June 13, 2017 at 13:13

Hey there,

there seems to be a problem in the coupon form ajax on checkout page with your theme.

when applying a coupon on checkout the the coupon doesnot appear in the totals / summary

right away afer applying and sometimes you get 403 error in the console.

most of the time, if you are refreshing you will see the coupon or if you will try to apply the coupon again you will see that the coupon is in the cart.

i have try to debug it in many ways:

1) try it on generic theme – twentytwelve – and the coupon work fine. you see right away in summary the coupon name and amout of discount

2) turn to the server to see if there is a problem or for some reason the server is blocking the request and there is no problem or blocking. they even try it on apache server.

that is why i guess it is a theme issue.

please help,

i will give you the staging address,

https://dev.mabellek.com/

you can use this coupon: 20off

Amir

Please, contact administrator
for this information.

#165617 Copied Theme version: newsest WooCommerce version: newsest

13 Answers

Rose Tyler

Support staff

June 14, 2017 at 15:32

Hello,

Is your problem solved? https://gyazo.com/8c54dff64cde654b3d99540e22008b58

Regards,
Rose Tyler.

#165769 Copied

mabellek

Participant

June 15, 2017 at 14:24

Hi,

no it did not,

i need to refresh to see that the coupon loaded to checkout

Amir

#165842 Copied

Rose Tyler

Support staff

June 15, 2017 at 14:36

Hello,

Please check gif https://gyazo.com/62c5e8fe0f672e4eaf420b39f63cb929

Regards,
Rose Tyler.

#165846 Copied

mabellek

Participant

June 20, 2017 at 06:44

hI Rose,

please read carefully a look carefully, to save precious time.

you present me how the coupon ajax works on cart page but i was complaining about the the coupon form on checkout page.

i add my text again “there seems to be a problem in the coupon form ajax on checkout page with your theme.

when applying a coupon on checkout the the coupon doesnot appear in the totals / summary

right away afer applying and sometimes you get 403 error in the console.”

here is a video to demonstrate the issue

https://drive.google.com/file/d/0B5DyXa_iW_oxajdJNEstV01uTWs/view

Amir

#166051 Copied

Rose Tyler

Support staff

June 20, 2017 at 09:50

Hello,

Oh I see, thank you for explaining.
403 error is related to server configuration. Please contact your hosting provider support and ask them to increase PHP settings https://www.8theme.com/demo/docs/woopress/#!/general_information (1.1 Before you start).
Also, try to disable 3-rd party plugins and then check coupon.

Regards,
Rose Tyler.

#166066 Copied

mabellek

Participant

June 20, 2017 at 19:25

i am sorry Rose, it’s look like you are saving time from giving proper support.

can i talk with an expert or a manager? i have no time to talk with someone who doesn’t pay attentions to what i am writing.

i already mention in my first message that:

i have try to debug it in many ways:

1) try it on generic theme – twentytwelve – and the coupon work fine in checkout page. you see right away in summary the coupon name and amout of discount

2) turn to the server to see if there is a problem or for some reason the server is blocking the request and there is no problem or blocking. they even try it on apache server.

that is why i guess it is a theme issue.

#166091 Copied

Rose Tyler

Support staff

June 21, 2017 at 08:12

Hello,

Sorry for the inconvenience.
Could you please provide FTP access in Private Content? One of our experts will check your problem.

Regards,
Rose Tyler.

#166118 Copied

mabellek

Participant

June 21, 2017 at 12:42

thanks,

i might need to give you a white pass,

so if you are being block from the ftp please send me you IP

becouse our server is blocking logins outside of israel

Please, contact administrator
for this information.

#166137 Copied

Rose Tyler

Support staff

June 22, 2017 at 06:58

Hello,

We’ve sent IP to your email address. Please check it.

Regards,
Rose Tyler.

#166173 Copied

mabellek

Participant

June 22, 2017 at 09:51

Hi,

I put your IP in white list

please check the ftp connection

Amir

#166199 Copied

Rose Tyler

Support staff

June 22, 2017 at 10:39

Hello,

I’ve checked the issue with parent theme and it works fine, so you need to check your changes in the child theme.

Regards,
Rose Tyler.

#166201 Copied

mabellek

Participant

June 25, 2017 at 09:33

one thing i didn’t check is without the childtheme
the problem was with my script in the child theme.

Thank you for your support!

#166352 Copied

Rose Tyler

Support staff

June 26, 2017 at 07:53

Hello,

You’re welcome!

Regards,
Rose Tyler.

#166388 Copied
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After applying coupon in checkout – not showing in the summary

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