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After change domain - by c4dude - on WordPress WooCommerce support

This topic has 42 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

c4dude

Participant

April 13, 2016 at 05:48

Dear Support

I changed domain recently, and under new domain, there is some problems i cant fix, maybe you can help.
1. Home tab not working
2. All pages listed below “our help”, “our services”, “our offers” and at footer like ” site map”, “orders and returns”, “contact us” all not working

Looking forward to your support
thanks
alice

#120927 Copied

41 Answers

Eva Kemp

Support staff

April 13, 2016 at 07:32

Hello,

Please provide us with wp-admin panel credentials in Private Content.
Also you need change all links in database to your new domain name. Contact your hosting provider support concerning this.

Regards,
Eva Kemp.

#120932 Copied

c4dude

Participant

April 13, 2016 at 07:43

ok

Please, contact administrator
for this information.

#120936 Copied

Eva Kemp

Support staff

April 13, 2016 at 08:32

Hello,

We need access to wp-admin panel, not to cpanel.

Thank you.

Regards,
Eva Kemp.

#120957 Copied

c4dude

Participant

April 13, 2016 at 08:41

ok sorry i thought you meat cpanel

Please, contact administrator
for this information.

#120959 Copied

Eva Kemp

Support staff

April 13, 2016 at 09:32

Hello,

1. Home menu item doesn’t work because you set custom link with old domain http://storage9.static.itmages.com/i/16/0413/h_1460536333_6025442_c9d2879495.png . Change it to new domain name.

2. Links in footer doesn’t work because you have old domain links in the widgets:
http://storage8.static.itmages.com/i/16/0413/h_1460536257_9675480_10e6855547.png

Change them to new domain.

Regards,
Eva Kemp.

#120963 Copied

c4dude

Participant

April 14, 2016 at 06:07

thanks will try them out

#121136 Copied

c4dude

Participant

April 14, 2016 at 06:46

it is working now

thanks very much

i have one page which has different styles of showing the content, i only want to keep one style rather than repeating content

Can you advise also, thanks?

and on product edit page, it had two ways of editing, in text or in code, but now seems only code way, how to make old way back?

#121137 Copied

Jack Richardson

Support staff

April 14, 2016 at 09:53

Hello,

Please clarify what styles you want to modify.
Show a screenshot what exactly is incorrect on the page you provided.

Best regards,
Jack Richardson.

#121174 Copied

c4dude

Participant

April 15, 2016 at 13:24

If you visit the link i sent, you will see obviously 1 2 3 4 5 6 7 8 listed, below it, there is again content 1 2 3 4 5 6 7 8. I want to keep the top 12345678 content
http://a4.qpic.cn/psb?/V12RB0iT1qVCAb/Cpb1W2RJDfZv.4kVWmmH.jOZT.fJjVyMMUSmQTJulO0!/m/dG8BAAAAAAAAnull&bo=XQK2AQAAAAAFB8w!&rf=photolist&t=5,

delete below 12345678 contents

Please, contact administrator
for this information.

#121437 Copied

c4dude

Participant

April 15, 2016 at 13:46

on contact form, i need to fill in Longitude and Latitude for google map, even though i leave it blank, the site still show a empty box on contact page

http://a4.qpic.cn/psb?/V12RB0iT1qVCAb/uH9vllwLKbEAIIpcBtMHKG6GvWgsKomd0HtRw46tvYA!/c/dGcAAAAAAAAA&ek=1&kp=1&pt=0&bo=gAJxBAAAAAAFB9M!&sce=0-12-12&rf=0-18

can you guide me how to remove the Latitude for google map

thanks

#121441 Copied

c4dude

Participant

April 15, 2016 at 13:57

and check out page, when customer choose paypal, next step would go to paypal payment page, i dont want that.
http://a1.qpic.cn/psb?/V12RB0iT1qVCAb/ulL6Gwc9XUB8*DO4rE*.uTGqzYEJV6khew8u4MUwzF4!/m/dHABAAAAAAAAnull&bo=3wHJAAAAAAAFBzM!&rf=photolist&t=5

i want paypal payment option work the same as rest. it stays at the site rather than going to paypal payment page
do you know how to set this?

#121445 Copied

Eva Kemp

Support staff

April 15, 2016 at 14:10

Hello,

Remove all content on the page “Shipping information” and just keep the shortcode [hrf_faqs category='Shipping'] .

You can use contact form without a map, just use this shortcode [etheme_contacts gmap="0"].

Concerning Checkout page it’s related to Woocommerce configuration. You have to contact their support regarding your query.

Regards,
Eva Kemp.

#121450 Copied

c4dude

Participant

April 15, 2016 at 14:16

Ok thanks

but Concerning Checkout page it’s related to Woocommerce configuration

It wasnt like that, i think it can be edit, i dont want to remove paypal, i want to remove the attach

http://a1.qpic.cn/psb?/V12RB0iT1qVCAb/ulL6Gwc9XUB8*DO4rE*.uTGqzYEJV6khew8u4MUwzF4!/m/dHABAAAAAAAAnull&bo=3wHJAAAAAAAFBzM!&rf=photolist&t=5

you can see from the photo that only paypal has the link, rest options no. I want paypal no link too

#121451 Copied
Eva Kemp

Support staff

April 15, 2016 at 15:03
Hello,

Do you want to remove “What is PayPal” link?
If so add this code in custom.css:
```
.about_paypal {
    display: none;
}
```
Regards,
Eva Kemp.
#121456 Copied
c4dude

Participant

April 15, 2016 at 15:41

.about_paypal {
display: none;
}

i added it, doesnt work

#121466 Copied

c4dude

Participant

April 15, 2016 at 15:43

also i want to remove billing address
how to?

#121467 Copied
Eva Kemp

Support staff

April 15, 2016 at 16:30
Hello,

I didn’t find that code in your custom.css file, so I’ve added it.
Clear browser cache and check the Checkout page now.

To remove “Billing Address” section add this code in custom.css file:
```
.tabs.checkout-accordion .tab-title:first-child {
  display: none;
}
```
Regards,
Eva Kemp.
#121472 Copied
c4dude

Participant

April 25, 2016 at 04:13

paypal
billing address
no changes after adding both codes

#122668 Copied

Jack Richardson

Support staff

April 25, 2016 at 08:20

Hello,

Please show on screenshot what exactly needs to be done.

Thank you.
Best regards,
Jack Richardson.

#122702 Copied

c4dude

Participant

April 25, 2016 at 09:34

paypal：
check out page, when customer choose paypal, next step would go to paypal payment page, i dont want that.
http://a1.qpic.cn/psb?/V12RB0iT1qVCAb/ulL6Gwc9XUB8*DO4rE*.uTGqzYEJV6khew8u4MUwzF4!/m/dHABAAAAAAAAnull&bo=3wHJAAAAAAAFBzM!&rf=photolist&t=5

i want paypal payment option work the same as rest. it stays at the site rather than going to paypal payment page

billing address
check out page, no billing address shown or to be filled in, only shipping address

#122739 Copied

Jack Richardson

Support staff

April 25, 2016 at 10:51

Hello,

Sorry, but paypal feature isn’t related to the theme, but to Woocommerce.
You can ask their support regarding your query.

How to remove Billing fields please read here:
http://www.wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/

Best regards,
Jack Richardson.

#122766 Copied

c4dude

Participant

May 3, 2016 at 09:44

after i did the code, now my site cant be visited~!!!!!

#123758 Copied

c4dude

Participant

May 3, 2016 at 12:11

i want to show you what code i filled in, but the link keeps loading, i couldnt..
you can view what i typed in from the link:
http://www.wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/

I followed the instruction to add that code to function.htp
then my site is blank

#123804 Copied

c4dude

Participant

May 3, 2016 at 12:44

i placed this code in your theme’s functions.php file.

<?php

add_filter( ‘woocommerce_checkout_fields’ , ‘custom_override_checkout_fields’ );

function custom_override_checkout_fields( $fields ) {
unset($fields[‘billing’][‘billing_first_name’]);
unset($fields[‘billing’][‘billing_last_name’]);
unset($fields[‘billing’][‘billing_company’]);
unset($fields[‘billing’][‘billing_address_1’]);
unset($fields[‘billing’][‘billing_address_2’]);
unset($fields[‘billing’][‘billing_city’]);
unset($fields[‘billing’][‘billing_postcode’]);
unset($fields[‘billing’][‘billing_country’]);
unset($fields[‘billing’][‘billing_state’]);
unset($fields[‘billing’][‘billing_phone’]);
unset($fields[‘order’][‘order_comments’]);
unset($fields[‘billing’][‘billing_address_2’]);
unset($fields[‘billing’][‘billing_postcode’]);
unset($fields[‘billing’][‘billing_company’]);
unset($fields[‘billing’][‘billing_last_name’]);
unset($fields[‘billing’][‘billing_email’]);
unset($fields[‘billing’][‘billing_city’]);
return $fields;
}

#123805 Copied

c4dude

Participant

May 3, 2016 at 12:50

Lana, you might have placed that code inside the braces of already existing code in theme’s functions.php. I did that too and “fucked up my site” anyway, i undo the modification via ftp and added the whole code outside the braces of the already existing code. That did the job.

below words are from others who had the same issue, but can you teach me how to undo the modification via ftp please?

#123806 Copied

c4dude

Participant

May 3, 2016 at 14:05

it is working now, did you do anything?

#123814 Copied

Jack Richardson

Support staff

May 3, 2016 at 14:40

Hello,

We didn’t make any changes.
Is your problem solved now?

Best regards,
Jack Richardson.

#123823 Copied

c4dude

Participant

May 3, 2016 at 14:54

site is working now, but shipping address doesnt work.
can you advise pls

#123826 Copied WooCommerce version: banana-cherry.com

Jack Richardson

Support staff

May 3, 2016 at 16:19

Hello,

I’ve commented the line unset($fields['order']['order_comments']); in functions.php file.
Please check Shipping Address section now.

Best regards,
Jack Richardson.

#123860 Copied
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