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After change domain - by c4dude - on WordPress WooCommerce support

This topic has 42 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

c4dude

Participant

May 4, 2016 at 06:46

still shipping address is not working,”shipping address’ can be seen, but when click it, shows nothing.

#123926 Copied

c4dude

Participant

May 4, 2016 at 07:21

besides that, new problem is just found.
when i log out, it shows a box saying: this site required your username and password, what you build with this site is not private connection? what is that account name and password? i tried my log in account, doesnt work, if i choose cancel, it would shows a page: 401 Authorization Required

#123928 Copied

c4dude

Participant

May 4, 2016 at 07:32

I just tried to register my site with a new account and found out there is no space to fill in shipping address, and i can fill in billing address still, then when i go to workout page, there is no billing address, no shipping address content. Do you know the default setting at first place? then i would like just do the same as how it was
thanks

#123932 Copied

Jack Richardson

Support staff

May 4, 2016 at 08:20

Hello,

The authorization form was set up by you or your hosting provider. We didn’t create it. Ask your hosting provider support about it.
Shipping Address section shows Notes form:
http://storage9.static.itmages.com/i/16/0504/h_1462346276_8354106_cec0368209.jpeg

Concerning new account registration you have to contact Woocommerce support.

Best regards,
Jack Richardson.

#123938 Copied

c4dude

Participant

May 4, 2016 at 10:41

hosting company only allows my site to be shown on line, they didnt set anything like this.

like my revolution slider, when there is something wrong, you can fix it, now it is the same , it is workout page (shipping address issue)

sorry, because you are the only one i can go ask for help, hosting company already told me they cant do it yesterday.

if you can help or advise, pls~~~~~~~~
thanks

#123955 Copied

Jack Richardson

Support staff

May 4, 2016 at 11:22

Hello,

Please provide FTP credentials.
Show on a screenshot what you want to achieve with shipping address section.

Best regards,
Jack Richardson.

#123961 Copied

c4dude

Participant

May 4, 2016 at 12:24

ok
as you sent the screenshot, the shipping address only show title, no shippig address content to be seen, i just need it work normally, people can fill in shipping address, can see their shipping address.

thanks very much

Please, contact administrator
for this information.

#123980 Copied

Jack Richardson

Support staff

May 4, 2016 at 13:10

Hello,

What is the username to cpanel?

Best regards,
Jack Richardson.

#123990 Copied

c4dude

Participant

May 5, 2016 at 02:47

banana

Please, contact administrator
for this information.

#124078 Copied

Jack Richardson

Support staff

May 5, 2016 at 10:56

Hello,

Additional authorization was enabled in your cpanel in “Human Verification” section http://storage9.static.itmages.com/i/16/0505/h_1462441996_2578702_f814abb230.jpeg . I’ve disabled it for your site.
Your hosting provider support should know more about cpanel features as they provide it to you.

Also I’ve enabled shipping in Woocommerce > Settings > Shipping.

Please check the Checkout page now.

Best regards,
Jack Richardson.

#124131 Copied

c4dude

Participant

May 6, 2016 at 07:57

Jack Richardson

Thanks

Best Regards,
Alice

#124313 Copied

Jack Richardson

Support staff

May 6, 2016 at 08:46

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#124335 Copied
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