After completing the payment process in the shopping cart, you will be redirected to the 404 error p

This topic has 9 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Luca Rossi

  • Avatar: Alzain
    Alzain
    Participant
    May 31, 2024 at 01:26

    Hello,

    after completing the payment process in the shopping cart, you will be redirected to the 404 error page.

    Is it possible to transfer the customer to a page containing all the details of his requests?

    Or if you have other ideas, please share them with us.

    You can try purchasing a product from my store..it is free.
    Thank you

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2024 at 08:08

    Hello, Alzain,

    Thank you for reaching out to us.

    Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

    Best Regards,
    8Theme’s Team

    Avatar: Alzain
    Alzain
    Participant
    May 31, 2024 at 10:14

    thanks for your reply.
    I am currently browsing on mobile.

    I added the Twenty Seventeen template. To try it quickly.
    But I did not get the (add to cart) button. So I reactivated the xstore-child template.

    And I found a slight change in the header (attached picture). What are these lines in the head? It didn’t exist before.
    Can you solve this too?

    I hope you try the site yourself. And let me know the problem.

    I appreciate your efforts in helping me.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2024 at 10:29

    Hello, Alzain,

    The test should be done with the Storefront theme, because this is the default WooCommerce theme.

    Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear

    Best Regards,
    8Theme’s Team

    Avatar: Alzain
    Alzain
    Participant
    May 31, 2024 at 21:32

    Hello

    I did Storefront Ecommerce Shop template
    I added a new product
    But on the product page, I did not find the product details (product image – add to favorites – buy the product).

    So I cannot try to purchase this product.

    Please try for yourself..

    Please contact administrator
    for this information.
    Avatar: Alzain
    Alzain
    Participant
    May 31, 2024 at 21:46

    I tried another method

    Activate a template 1
    Then I added the product to the shopping cart
    Then I activated the Storefront Ecommerce Shop > Modern Ecommerce template
    I wrote down all the billing and shipping information and all the requirements
    Then click on payment
    I get an error message:

    There was an error processing your request. Please check your payment method for any charges and review your order history before placing an order again.

    I don’t want to experience more than that… the problem might get bigger…

    So I leave you room to experiment and solve the problem, please

    https://prnt.sc/BtyDzKjgbVEM

    Avatar: Justin
    Luca Rossi
    Support staff
    June 1, 2024 at 14:28

    Dear Alzain,

    We hope this message finds you well.

    We would like to inform you that we have identified a potential conflict involving Pro Elements, WooCommerce, and the Arabic language configuration on your site. Although we were unable to replicate the issue on our end, we have implemented a hotfix in the functions.php file located in your child theme to resolve the matter.

    Could you please verify the functionality on your end and confirm whether the issue has been successfully resolved?

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Alzain
    Alzain
    Participant
    June 1, 2024 at 21:19

    Thank you very much
    You did a wonderful job
    Currently I tried the purchase process and everything is fine
    But what about the control panel language?
    It is currently in English, I tried to change it to Arabic and saved the change, but it still works in English even after changing it to Arabic!!
    In this case, there is a difference in the direction of the text from right (Arabic) to left (English).

    Can you help me make the control panel work in Arabic?

    https://prnt.sc/t0SqoQCoEOIg
    https://prnt.sc/dccR9_yBob8y

    Your assistance to me is appreciated

    Avatar: Justin
    Luca Rossi
    Support staff
    June 2, 2024 at 08:26

    Dear Alzain,

    We hope this message finds you well. To enhance your experience on our website, our team temporarily updated the language settings on your Profile page to English: https://prnt.sc/vK57fWplK_sf

    We have since reverted the settings to Arabic. Could you please confirm if everything appears correctly on your end?

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

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