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After i use this code, it’s not gonna fix.

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

uttam pradhan

Participant

February 22, 2025 at 16:36

After i use this code, it’s still not fixed on mobile. please check

body.etheme-elementor-off-canvas–shown {
overflow: hidden;
}

Please, contact administrator
for this information.

#435069 Copied Theme version: 9.4.4

7 Answers

Tony Rodriguez

Support staff

February 24, 2025 at 06:18

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

We kindly ask for further clarification regarding your request, as it is currently a bit unclear. Could you please provide a detailed description of the issue you are experiencing, along with the specific outcome you are aiming to achieve?

Additionally, we would appreciate it if you could share a screenshot with relevant markings to highlight the issue. If possible, please also provide access to your WordPress admin panel in the private content area so that we can thoroughly review your settings and assist you more effectively.

We look forward to your response.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#435107 Copied

uttam pradhan

Participant

February 25, 2025 at 02:48

After click on the menu button in mobile. see the issue while scrolling down. wanna fix this.

Files is visible for topic creator and
support staff only.

#435243 Copied
Luca Rossi

Support staff

February 25, 2025 at 11:06
Hi @uttam pradhan,

Please update the previous custom CSS code to this:

body.etheme-elementor-off-canvas--shown { overflow-y: hidden !important; height: 100vh !important; }

Hope it helps!
#435286 Copied
uttam pradhan

Participant

February 25, 2025 at 14:53

didn’t work out. please login into the account and check what’s the issue

Please contact administrator
for this information.

#435332 Copied

Luca Rossi

Support staff

February 26, 2025 at 09:49

Dear @Uttam Pradhan,

We hope you are doing well.

It seems that the provided username and password are not working. Could you kindly verify and confirm the correct credentials?

Your assistance would be greatly appreciated.

Thank you in advance.

Best regards,
8Theme Team

#435442 Copied

uttam pradhan

Participant

February 27, 2025 at 15:23

Yes! i have added as an administrative user. please check again

#435654 Copied

Luca Rossi

Support staff

February 28, 2025 at 09:50

Dear @Uttam Pradhan,

We have re-added the custom CSS codes. Could you kindly check and confirm if everything is working as expected?

Please note that the overflow: hidden property does not function on iOS devices, so it will not be possible to hide the scroll behavior on those devices.

Should you have any further questions or require assistance, please feel free to reach out.

Best regards,
8Theme Team

#435719 Copied
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