Return to previous page

After import demos can not visit website

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

kanompunk

Participant

March 24, 2023 at 05:24

Please, contact administrator
for this information.

#351052 Copied Theme version: 9

3 Answers

Tony Rodriguez

Support staff

March 24, 2023 at 05:51

Hello, @kanompunk,

Thank you for purchasing our theme and for reaching out to our support center.

We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please turn ON your site debug mode and please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#351054 Copied

kanompunk

Participant

March 24, 2023 at 06:13

Hi.

Please contact administrator
for this information.

#351058 Copied

Tony Rodriguez

Support staff

March 24, 2023 at 06:37

Hello @kanompunk,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the resolution. We have deactivated the Site Kit by Google plugin, which has resolved the issue. For your reference, please see the attached image: https://postimg.cc/k6ZD7R4c

Best Regards,
8Theme’s Team

#351066 Copied
Tagged: demos, import, themes, visit, website, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)