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After importing demo, I checked the website and it’s just an blank page

This topic has 4 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Dee

Participant

April 3, 2023 at 08:50

I just purchased the theme and started installing the theme on a clean WordPress installation. I was following the playlist on youtube. After importing the demo, the plugins got installed and then it promote me to view the website. It’s just a blank white page. What should I do now?

#352047 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

3 Answers

Rose Tyler

Support staff

April 3, 2023 at 09:06

Hello, Dee,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Please provide temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352049 Copied

Dee

Participant

April 3, 2023 at 10:22

The requested info have mentioned in the private content.

Please contact administrator
for this information.

#352071 Copied

Rose Tyler

Support staff

April 3, 2023 at 12:24

Hello, Dee,

Thank you for the response.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352101 Copied
Tagged: best selling, blank page, checked, demo, import, themes, woocommerce
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