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After last updates i have fatal error on my wordpress

This topic has 2 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

George Lupsa

Participant

December 22, 2023 at 18:06

after last updates, i can;t acces frontend, have fatalerror

Please, contact administrator
for this information.

#377489 Copied Theme version: 9.2.5

1 Answer

Tony Rodriguez

Support staff

December 23, 2023 at 08:11

Hello, @George Lupsa,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#377506 Copied
Tagged: resolving woocommerce theme errors, troubleshooting wordpress errors, woocommerce theme issues, woocommerce update error fix, wordpress post-update problems, wordpress update error solutions, wordpress update fatal error
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