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After migration I cant edit theme setting

This topic has 12 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Adel

Participant

July 6, 2021 at 11:26

Hi support
After I migrated the website with wpvivid and replaced all the urls in the database
I reactivated the theme with new license but I have many issues
– i cant edit with customise button with theme options keep loading

– elementor working only in safemode
– slide revolution is not showing me any slide

how to solve the problem

Please, contact administrator
for this information.

#293202 Copied Theme version: 7.2.11 WooCommerce version: 4.4.1

11 Answers

Olga Barlow

Support staff

July 6, 2021 at 15:44

Hello,

Probably you did not migrate correctly. Try the Duplicator plugin and let me know if you have issues after migration with the Duplicator.

Regards

#293236 Copied

Adel

Participant

July 7, 2021 at 13:24

Hi
I have used Duplicator Pro
I have activated the licence and have elementor pro also
the same issues still exist

#293364 Copied

Olga Barlow

Support staff

July 7, 2021 at 15:47

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Your site is under maintenance mode and we can’t check it.

Regards

#293387 Copied

Adel

Participant

July 7, 2021 at 19:00

here are the requested login data

Please contact administrator
for this information.

#293405 Copied

Adel

Participant

July 7, 2021 at 19:09

here are the problems
– I cant edit any page with elementor / even my activated pro version
– I cant reach My all created Slider revolution slides
– I cant customizing the theme even after the activation.
– if I I update the core plugin it is changing the home page header and many style inside the pages

#293406 Copied

Olga Barlow

Support staff

July 8, 2021 at 08:54

Hello,

1) FTP access is incorrect https://prnt.sc/19fr98a
2) You use out of date versions of WP, theme and bundled plugins. We need to update them all.

Regards

#293443 Copied

Olga Barlow

Support staff

July 8, 2021 at 09:15

Hello,
We have updated WP, our theme, and bundled plugins.

– I cant edit any page with elementor / even my activated pro version

it works if Elementor Pro is deactivated https://prnt.sc/19fv049
Contact Elementor plugin author to find out why their plugin causes the issues with the page editing and js errors in the console https://prnt.sc/19fvq2u

– I cant reach My all created Slider revolution slides

Check now

– I cant customizing the theme even after the activation.

Check now and let m know if you have any issues with this now.

– if I update the core plugin it is changing the home page header and many style inside the pages

Because you need to update not just the core plugin but also the XStore theme to the latest version

Regards

#293445 Copied

DavidBSI

Participant

July 8, 2021 at 09:40

Hi,

We have similar issue after a migration. What did you do ?

Edit: Ignore this comment. The issue comment form a non closed html comment. Now everithyng is fine.

#293450 Copied

Olga Barlow

Support staff

July 8, 2021 at 10:13

Hello @DavidBSI

Glad to hear that you sorted it out.

Regards

#293456 Copied

Adel

Participant

July 8, 2021 at 13:10

thanks but, many things changed after the update
this what happened with me also when I tried before

– the header old style (reseted) I have to design it again (I tried to import the exported setting file from the old website / not worked !)
– now there is a pop up in the bottom of the page (etheme-sticky-cart etheme-sticky-panel) (how to disable it) ?

Please contact administrator
for this information.

#293488 Copied

Olga Barlow

Support staff

July 8, 2021 at 16:01

Hello,

1) I don’t see issues with the header styles https://gyazo.com/ac6c7a035798bfca7a89d8ca970593ea
Could you, please, describe issue in more detail? Provide screenshot of the issue for better understanding.

2) You can disable it from theme options https://prnt.sc/19i8p67

Regards

#293526 Copied
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