This topic has 53 replies, 4 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson
Hi team,
As you said i try to fixed it but not working.
pls check implemention of code and the result after implemention in the screenshot .
Hello @shopsangam,
We have modified a bit the custom CSS previously provided with next changes:
.elementor-widget-woocommerce-checkout-etheme_page:has(.woocommerce-order, .woocommerce-thankyou-order-received) {
width: 100%;
}
Kind regards,
Jack Richardson
The 8theme’s team
hi team .
its working now but only issue that shipping address should be the right side of billing address.because have enough space in desktop mode.
pls check attached screenshot
Dear @shopsangam,
We have reviewed the issue you reported regarding the billing address placement. Upon inspection, we did not find any discrepancies, and it appears to be displayed as intended. Additionally, we noticed that the design of your ‘Thank You’ page differs from what was described. You can view the current design here: https://prnt.sc/telEYNSOhM9B.
Furthermore, we kindly request that you create separate topics for distinct inquiries. This approach facilitates easier navigation and comprehension of the discussions, allowing our customers to find and manage the answers they need more efficiently.
Should you require further customization on your website, please submit a request via the following link: https://www.8theme.com/account/#etheme_customization_panel.
Thank you for your attention to these matters. We look forward to assisting you further.
Best Regards,
Jack Richardson
8Theme’s Team
Hi team,
I did not do anything to change the thank you page . It is as we get in theme .
If it is differ from as you describe pls fixed it.
Dear @shopsangam,
I hope this message finds you well.
Upon reviewing the issue you reported, we conducted a test on your website and noticed a discrepancy between the design of the page in question and the screenshot you provided. To ensure that we are viewing the most recent version of your page, we kindly request that you clear your browser’s cache and attempt to access the page again. Alternatively, accessing the page from a different browser may also help resolve any discrepancies.
We appreciate your cooperation and look forward to resolving this matter efficiently.
Best regards,
Jack Richardson
The 8Theme Team
Hi team,
Appreciating your efforts to solve the issue. And the most important things that i am seeing that the response time. It is be little faster than previous conversations.
I have a doubt pls clear , As i am using child theme so whenever updates come then my child theme also update or not.
Or it will work on old css that we have implemented. Any sequrity issue to use child theme?
Can i used parents theme in future without any issue ? Right now not possible to use .
Dear @shopsangam,
I hope this message finds you well. I would like to inform you that updating the parent theme will not affect the files of your child theme. Therefore, any modifications you have made to your child theme will remain active and independent, regardless of whether the parent theme is updated.
However, please be advised that any changes made directly to the parent theme files will be overwritten and lost upon updating the parent theme. To ensure the longevity and functionality of your customizations, it is recommended to make all modifications within the child theme.
For a comprehensive understanding of how child themes work, I encourage you to read the official WordPress article on this topic, available at: https://developer.wordpress.org/themes/advanced-topics/child-themes/.
Thank you for your attention. Should you have any further questions, please do not hesitate to contact us.
Best Regards,
Jack Richardson
The 8Theme Team
i understood that child theme isthe extension of parent theme. in short anything have in parent theme also belongs to the child theme as well.
will it automatic update with the parent theme except losing our modification !
am i right sir ?
Hello @shopsangam,
Yes, if you make changes in child-theme then your changes will not be lost after parent theme update as we already wrote you before -> https://prnt.sc/P0XaNh9eMdhB
Kind regards,
Jack Richardson
The 8theme’s team
Okey thanks.
but nobody suggest me to use child theme on website as a main theme. all are saying that child theme is used to some extra modification in your parent theme only.
so always used parent theme on website for security and to be updated of all the security and updated code and feature.
suggest me the right way only plz what have to do
Hello @shopsangam
You are correct that the primary purpose of a child theme is to allow you to make modifications to your website without altering the parent theme’s core files. This ensures that you can update the parent theme without losing your customizations, which is crucial for maintaining the security and functionality of your website.
Here’s the right way to approach this:
1. **Use a Parent Theme**: Always install and activate a well-supported parent theme. This theme should receive regular updates from its developers, including security patches and new features.
2. **Create a Child Theme**: If you need to make customizations, create a child theme. The child theme will inherit the parent theme’s functionality, styles, and features. You can add your custom CSS, PHP, and other modifications in the child theme without affecting the parent theme.
3. **Keep Your Parent Theme Updated**: Regularly update your parent theme to ensure you have the latest security updates and new features. Since your customizations are in the child theme, these updates won’t override your changes.
4. **Regular Backups**: Always take regular backups of your website, including your child theme customizations. This ensures that you can restore your site if anything goes wrong during updates.
By following these steps, you can ensure that your website remains secure, up-to-date, and customized to your needs.
Kind regards,
Jack Richardson
The 8theme’s team
Sir
with due respect that i want to say that plz fixed my parent theme issue , because modification of child theme are not reflecting in my parent theme.
Plz understand , custoomer can easily install any theme whitout buying and all the function are available in gpl theme.I could by xstore gpl theme as well.
but i choose to you just because i want that everything work fine and i am safe from any of security.
if am ready to pay more money for fixed this issue but pls fixed this.
Dear @shopsangam,
I hope this message finds you well.
We are writing to request further clarification on a couple of points regarding your usage of the parent theme:
1. Could you please elaborate on your primary reasons for opting to use only the parent theme?
2. Additionally, we would appreciate it if you could describe any issues you encounter while using the parent theme that do not occur when using the child theme.
As we have mentioned previously, please be assured that using the child theme poses no security risks. Therefore, you can use it with confidence like thousand of other our customers.
Thank you for your attention to these matters. We look forward to your prompt response.
Best Regards,
Jack Richardson
The 8Theme Team
Hi team,
The biggest problem to use your child theme is problem that i am facing.
if you solved one problem second start.
look one more problem that is start now.
one the home page footer showing diffrent but on wishlist page it showing diffrent….on wishlist page footer heading a, color, font, logo everything changed.
see video for your reference and fed up to see too many issue and bugs in this theme.it is when i am using premium theme.
i am saying again plz carefully the entire theme why this one happening find the actual cause and fixed.
Dear @shopsangam,
I hope this message finds you well. Upon reviewing your pages, we did not identify any specific style issues. However, we would like to offer some recommendations that may enhance your site’s performance:
1. Please navigate to Elementor > Tools > Regenerate CSS & Data. For detailed guidance, visit: https://elementor.com/help/regenerate-css-data/.
2. We also suggest going to Xstore > Theme Options > Speed Optimization. In this section, you should find options such as Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. We recommend disabling these options to potentially improve your site’s functionality.
Should you require any further assistance or have additional questions, please do not hesitate to contact us. Please, post separated questions in different topics.
Best Regards,
Jack Richardson
The 8Theme Team
Hi team,
As you guide i implemented all the recommendation but still i dont get any improvement.
pls noted that on the website everything is as you defined . still speed is very very slow
Dear @shopsangam,
We have implemented all possible optimizations currently available to us. Should you require further enhancements, we kindly suggest submitting a request for additional speed optimizations through the following link: https://www.8theme.com/account/#etheme_customization_panel.
Please note that any additional speed optimizations specific to your website fall outside the scope of our standard support services.
We appreciate your understanding and cooperation in respecting the time constraints of our support team.
Best Regards,
Jack Richardson
The 8Theme Team
Hi team,
my wish list page not working , page showing completely different product and broken as well.
its happening for desktop and mobile user as well.
kindly see the video for better understanding.
Also request to you pls carefully updates the theme code. as i am seeing everyday new problem starting that is not in favour you and customer as well.
Dear @shopsangam,
I hope this message finds you well. We have noticed that despite our previous requests, there continues to be a consolidation of multiple questions into single topics in your posts. We kindly ask you to segregate your questions into separate topics as per our forum guidelines. This practice not only aids in better organization but also ensures that each inquiry receives the appropriate attention and response.
Could you please share your reasons for combining various questions into one topic? Understanding your perspective on this matter will help us assist you more effectively.
Regarding your query about the wishlist, we have attached a video in the private area for your reference. Please review it as it addresses the concerns you raised, and we believe it should resolve any issues you are experiencing.
We value your participation in our community and are here to assist you. We kindly request that you adhere to our posting rules to maintain a structured and efficient forum environment.
Alternatively, you may consider deactivating our built-in Wishlist feature and installing the YITH Wishlist plugin, which is a free plugin available on the official WordPress plugins page. You can find it here: https://wordpress.org/plugins/yith-woocommerce-wishlist/. We recommend testing this plugin to see if it resolves the issue, and we would appreciate your feedback on its performance.
Thank you for your cooperation.
Best Regards,
Jack Richardson
8Theme’s Team
Hi team,
the reasons for combining various questions into one topic, is fast response.
and i did not find the video in pvt. area
and link that you shared in pvt area opening a different page.
Dear shopsangam,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Click here to spread the love: https://themeforest.net/downloads
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
Dear @shopsangam,
I hope this message finds you well. I would like to bring to your attention some important aspects regarding our support process and how we manage inquiries.
Firstly, while we understand that extensive discussions on a single topic might seem thorough, they do not necessarily enhance the efficiency of our support time. Our time management practices are designed to handle multiple queries, whether they are grouped in one thread or distributed across several. However, for optimal management and quicker resolution, we recommend separating different issues into distinct topics. This approach allows our support managers to address each issue concurrently, thereby speeding up the resolution process.
Regarding your recent interaction with our support team, I noticed that all your queries were directed to a single point of contact. To expedite our response time and distribute the workload evenly among our team members, I suggest submitting separate tickets for unrelated issues in future interactions.
Additionally, I would like to clarify our policy on sharing content. We provided you with a link to download a video via a private channel to adhere to our strict guidelines against publicly displaying URLs, user information, or website details. This measure is in place to ensure privacy and security for all our users.
Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best Regards,
Jack Richardson
Support Team
8Theme Ltd.
The issue related to '‘after paying by customer they are getting 404 error’' has been successfully resolved, and the topic is now closed for further responses