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After plugin updates – this happends

This topic has 15 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Cubestore

Participant

March 2, 2015 at 01:03

I updated the Master slider and the Visual Composer Add-ons plugin.
I just download the files, upload the files with My FTP-user(like I always does).

Now my sliders is gone from the front page, the color on the main font is changed and the product site is weird.

Picture of the single product site
https://www.dropbox.com/s/5qqvqtk02knimzt/Skjermbilde%202015-03-02%20kl.%2000.47.43.png?dl=0

At the same time the Facebook plugin/code is gone at Chrome but not in safari.

And the fav. icon is gone.

YES – I have cache both browsers.

#46490 Copied

14 Answers

Eva Kemp

Support staff

March 2, 2015 at 11:14

Hello,

Some plugin is causing the issue.
When I deactivated all 3rd-party plugins the slider appeared.
Please disable the plugins one by one to find it out.

Thank you.
Regards,
Eva Kemp.

#46537 Copied

Cubestore

Participant

March 3, 2015 at 20:18

Now I have tried to deactivate all the 3rd-party plugin but nothing changed.
I have tried to activate one and one plugin to found the problem. But nothing changed then either.

Now its just the facebook plugin/like window in the footer. Its gone in chrome but not in Safari.

#47092 Copied

Eva Kemp

Support staff

March 4, 2015 at 10:48

Hello,

As I see slider is working now.
Is your issue resolved?

Thank you.
Regards,
Eva Kemp.

#47177 Copied

Cubestore

Participant

March 4, 2015 at 15:22

Yeah the slider is working. But not my plugin for Facebook – Likes. It works in safari but not I Chrome. You should find it in the footer.

#47287 Copied

Eva Kemp

Support staff

March 4, 2015 at 15:49

Hello,

Please try to use Facebook Like button element in Visual Composer editor and add it to your footer.

Thank you.
Regards,
Eva Kemp.

#47316 Copied

Cubestore

Participant

March 5, 2015 at 22:53

I have tried that. But it didnt help. It wouldnt show in Footer(Chrome) but it will show in Footer(Safari). I dont understand whats wrong.

#47726 Copied

Eva Kemp

Support staff

March 6, 2015 at 15:45

Hello,

Please update MasterSlider plugin to the latest version https://www.8theme.com/download-plugins/ , it may cause some conflict.
Please try it.

Thank you.
Regards,
Eva Kemp.

#47943 Copied

Cubestore

Participant

March 6, 2015 at 17:21

Now I have update the master slider and empty cache.
But It didnt work.

#47984 Copied

Cubestore

Participant

March 8, 2015 at 23:36

Now I have tried with simple text and It shows in both browsers. But If I then paste the facebook HTML at the same place it dont shows. Then I tried to have both – the text and the Facebook Html at the same time. Then the text shows at the sides(with both browsers). But Facebook not shows.

I dont understand whats wrong right now.

#48241 Copied

Cubestore

Participant

March 13, 2015 at 13:25

Whats going on?

#49358 Copied

Eva Kemp

Support staff

March 13, 2015 at 18:10

Hello,

Visual Composer has released a new version.
Please update the plugin and check if the issue persists after that.

Thank you.
Regards,
Eva Kemp.

#49483 Copied

Cubestore

Participant

March 16, 2015 at 13:28

It didnt change after the update of Composer.

#49853 Copied

Cubestore

Participant

March 17, 2015 at 15:12

What should i do? I would open the store this weekend.

#50197 Copied

Eva Kemp

Support staff

March 17, 2015 at 17:15

Hello,

As I see Facebook code is shown now:
http://storage3.static.itmages.com/i/15/0317/h_1426608797_8458394_e3d967b2a6.png

Please clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#50254 Copied
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