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After the mobile page is loaded, the product image will expand and then return to normal.

This topic has 8 replies, 2 voices, and was last updated 4 months ago ago by Jack Richardson

Sam

Participant

July 17, 2024 at 04:02

Hi,

I test the mobile page. I use the Products Carousel widget.

After the mobile page is loaded, the product image will expand and then return to normal.

I want the image stable, not have an expanded effect.

How do I do?

Thank you.

Files is visible for topic creator and
support staff only.

#405235 Copied Theme version: 9.3.14

7 Answers

Jack Richardson

Support staff

July 17, 2024 at 10:24

Dear @Sam,

I hope this message finds you well. Following your report, we conducted a test on our mobile devices regarding the image expansion issue you mentioned. However, we were unable to replicate the problem.

To assist us in further investigating this matter, could you kindly record a video demonstrating the issue and send it to us? Additionally, it would be helpful to know whether this occurred in multiple browsers or just a single one. There is also a possibility that a cached version of the website was displayed.

Thank you for your cooperation and assistance.

Best regards,
Jack Richardson
The 8Theme Team

#405326 Copied

Sam

Participant

July 17, 2024 at 13:32

Hi, thank you for your reply.

I take a video.
I test my Samsung cell phone. The browser is Chrome and Samsung Internet Browser.

Thank you.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405402 Copied

Jack Richardson

Support staff

July 17, 2024 at 13:41

Hello @Sam,

Great !
But we cannot watch the video untill you provide us a agreement to watch it 🙂
Could you do it ? Or maybe make the video to be watched non-private as now but public.

Kind regards, Jack Richardson

#405405 Copied

Sam

Participant

July 17, 2024 at 17:36

The video link:
https://bit.ly/4f4v24D

Please check, thank you.

#405459 Copied

Jack Richardson

Support staff

July 18, 2024 at 08:06

Dear @Sam,

I hope this message finds you well. We are currently unable to view the video as we still require the necessary permissions from your end. As a preliminary step, could you please attempt to access the link you shared via an incognito window to see if it allows viewing without any restrictions?

Additionally, we suggest uploading the video to the following service: https://wetransfer.com/. This platform will enable you to generate a downloadable link for us, which should facilitate easier access to the video.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

#405523 Copied

Sam

Participant

July 18, 2024 at 09:05

Hi,

I use wetransfer platform to upload the video.

Wetransfer Platform Download link
https://we.tl/t-OyNmJtpYsO

Please check,

thank you.

#405542 Copied

Jack Richardson

Support staff

July 18, 2024 at 09:30

Dear @Sam,

I hope this message finds you well. I would like to inform you that the behavior you’ve observed with the slider is typical, as the Swiper slider necessitates a few seconds to load and initialize the slides per the configured settings.

Should you prefer a more static display of content, we recommend utilizing the Products Grid element instead of the Products Carousel. This alternative will help avoid any layout shifts.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#405553 Copied
Tagged: expandable product image, interactive wordpress themes, mobile-friendly woocommerce themes, product image animation, responsive woocommerce themes, woocommerce mobile page, wordpress themes
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