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After the vendor logs in, the following error appears. How can we resolve this issue

This topic has 31 replies, 3 voices, and was last updated 3 months, 4 weeks ago ago by Jack Richardson

RapidClick

Participant

July 15, 2024 at 13:44

Hello Development Team,

After the vendor logs in, the following error appears. How can we resolve this issue?

Thank you.

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#404829 Copied Theme version: 9.3.15

30 Answers

Rose Tyler

Support staff

July 15, 2024 at 13:57

Hello RapidClick,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404833 Copied

RapidClick

Participant

July 15, 2024 at 14:41

After the vendor logs in, the following error appears. How can we resolve this issue

Please contact administrator
for this information.

#404844 Copied

Jack Richardson

Support staff

July 15, 2024 at 15:32

Dear @RapidClick,

We hope this message finds you well. We would like to inform you that we have implemented a new code snippet in your child-theme’s functions.php file. The code added is as follows:

add_filter('mvx_vendor_store_header_hide_description', '__return_true');

This modification ensures that the vendor store header description is not displayed, aligning with the layout observed in the Storefront theme. For your reference, here is a screenshot demonstrating the absence of the description: https://prnt.sc/T5A8V0wxgjQ0.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#404867 Copied

RapidClick

Participant

July 15, 2024 at 16:26

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#404889 Copied

RapidClick

Participant

July 15, 2024 at 16:49

Dear Mr. Richardson,

After extensive investigation, the issue appears to be related to the Elementor widget. I believe this is the area that needs to be addressed.

Best regards,

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#404894 Copied

RapidClick

Participant

July 16, 2024 at 01:56

The recent code snippet you implemented in our child theme’s functions.php file did not achieve the desired outcome.

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#404940 Copied
Jack Richardson

Support staff

July 16, 2024 at 09:47
Dear @RapidClick,

We have identified an issue related to the functions used by the MultivendorX plugin to output the description. Essentially, the plugin parses an excessive amount of the description content, which leads to the observed problem.

To address this, we have made a modification in the following file: dc-woocommerce-multi-vendor/templates/archive-vendor-info.php. The changes are detailed below:

**Before Modification:**
```
<div class="description_data"> 
   <?php echo wp_kses_post(htmlspecialchars_decode( wpautop( $description ), ENT_QUOTES )); ?>
</div>
```
**After Modification:**
```
<div class="description_data">
   <?php echo $description; ?>
</div>
```
We recommend that you contact the plugin’s author directly to resolve this issue permanently or to consider implementing fewer parsing functions for the description. Please be aware that these changes may be overwritten during a plugin update if no code improvements are applied to these parts.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme Team
#405029 Copied
RapidClick

Participant

July 17, 2024 at 01:57

Thank you so much for your prompt response.
We are still experiencing an issue where the Vendor Store Description is not displaying as intended on our platform; instead, it continues to show dummy data. Our primary goal is to rectify this by ensuring that the vendor-entered Store Description appears correctly as configured.

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#405234 Copied

Jack Richardson

Support staff

July 17, 2024 at 10:19

Dear @RapidClick,

I hope this message finds you well.

In our efforts to isolate the issue affecting our theme, we have activated the Storefront theme and additionally deactivated the XStore Core plugin to facilitate a cleaner testing environment. Please refer to the following screenshot for your review: https://www.awesomescreenshot.com/image/49447264?key=7acf20bb12347f0e35e2a67ead0cb354. As depicted, the description remains incorrect even when using the default WooCommerce theme. This observation leads us to believe that the issue may originate from the Multivendor plugin. For comparison, here is the original store description: https://www.awesomescreenshot.com/image/49447433?key=ae08641297e5177654acb4a8f1ba5558.

Additionally, we have noticed that the erroneous vendor description appears to replicate the content from the first product displayed below, which might provide a clue to the underlying problem (this is a preliminary insight from our developers).

If you concur with our assessment, we kindly request that you submit a support ticket to the Multivendor plugin’s support forum to address this issue.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#405325 Copied

RapidClick

Participant

July 17, 2024 at 13:07

Following your suggestion, we contacted the author of the MultiVendorX plugin on the same day. Please refer to the attached screenshot for their response, which provided assistance in addressing the issue we encountered. Although their reply was not helpful, we believe that the problem may require further attention.

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#405398 Copied

Jack Richardson

Support staff

July 17, 2024 at 15:12

Dear @RapidClick,

We hope this message finds you well. We wish to inform you that we have reached out to the developers of the MultivendorX plugin regarding the issue we have encountered. Based on our tests using the default Storefront theme, it appears that the resolution needs to be implemented on their end.

At this juncture, we are awaiting their response. Should they provide you with a solution ahead of our communication, we kindly ask that you share the proposed resolution with us.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
8Theme’s Team

#405428 Copied

RapidClick

Participant

July 17, 2024 at 15:37

We are immensely grateful for all your assistance. We will always recommend your services whenever the opportunity arises and look forward to continuing our business relationship with you. Thank you for your time and support.

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#405434 Copied

Rose Tyler

Support staff

July 17, 2024 at 16:01

Hello RapidClick,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#405444 Copied

Jack Richardson

Support staff

July 18, 2024 at 10:23

Dear @RapidClick,

We hope this message finds you well.

We are writing to inform you that we have received feedback from MultivendorX regarding the issue you reported. They have been advised to reach out to you directly to further investigate and address the matter from their end.

We thought it prudent to notify you about this development to ensure seamless communication and prompt resolution.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

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#405566 Copied

RapidClick

Participant

July 18, 2024 at 13:52

We received a frustrating response from MultiVendorX. Despite informing them of the issue in an earlier email, they are still asking for clarification:

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#405635 Copied

Jack Richardson

Support staff

July 18, 2024 at 14:35

Dear @RapidClick,

I hope this message finds you well. We have done our utmost to assist you with your request. However, the next steps required fall outside our scope of responsibility and should be addressed by the relevant plugin devs. We trust you understand our position in this matter.

Should the primary issue we were addressing be resolved to your satisfaction, we kindly ask that you mark this topic as closed.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

#405650 Copied

RapidClick

Participant

July 18, 2024 at 15:54

After Team MultiVendorX deactivated all plugins, we had to re-enable each one individually to identify the problematic plugin.

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#405667 Copied

Jack Richardson

Support staff

July 18, 2024 at 16:20

Dear @RapidClick,

I hope this message finds you well.

We regard you as a discerning customer and believe you have the capability to independently verify the success of certain tests or determine if they merely redirect the issue back to us. We have conducted a test using the STOREFRONT theme with the XStore theme & XStore Core plugin deactivated, and unfortunately, the issue persists, that means it is NOT related to our theme or our plugin. We have documented this in a video, which is available in the private area for your review.

We encourage you to personally replicate this test to confirm that the issue remains evident even when our XStore theme is not active, as demonstrated in our video. This step will ensure that there is no misunderstanding about the source of the problem.

Should there be any insistence from the other party to disregard your concerns as a client, we kindly ask that you request them to view the video we provided. Additionally, it is important to question why, if the real issue was with the XStore Core, no screenshots or videos were provided to support this claim.

It appears to us that there might be a reluctance to address the actual issue, which is regrettable.

Thank you for your attention to this matter. We look forward to your confirmation and any further discussion you deem necessary.

Note: We have done our utmost to assist you with your request.

Best regards,
Jack Richardson
8Theme’s Team

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#405674 Copied

RapidClick

Participant

July 18, 2024 at 16:34

We are seeking to resolve this issue so we can purchase another copy of the theme for our live domain.

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#405677 Copied

Rose Tyler

Support staff

July 19, 2024 at 07:32

Dear @RapidClick,

We hope this message finds you well. Could you kindly provide us with a video recording that captures the issue you described “and when the XStore Core plugin is active, the dummy content appears. When the XStore Core plugin is deactivated, everything works fine.”?

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

#405756 Copied

RapidClick

Participant

July 19, 2024 at 14:34

We appreciate your assistance and look forward to your prompt response.

Warm regards,

Please contact administrator
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#405877 Copied

Jack Richardson

Support staff

July 19, 2024 at 15:07

Dear @RapidClick,

We hope this message finds you well.

We have observed that you are currently testing a new vendor currently without products. Typically, our tests are conducted on vendors that have products, as this is a more common scenario. However, we encountered an issue, as demonstrated in our video, which may involve the XStore Core or may occur independently of it. It appears that the descriptions for real vendors who have products are inaccurately captured. This issue persists even when using the default Storefront theme, suggesting it is a bug associated with the MultivendorX plugin.

To further assist with your request to test vendors without products, we require live links for such vendors. Unfortunately, it seems there is an error in creating new vendors, which appears to be an issue originating from the Multivendor plugin. Could you please create a test vendor to replicate the testing procedure you utilized? If we confirm that this issue does not occur with the default theme, we will endeavor to resolve it.

Additionally, please conduct tests with existing vendors who have products. If you encounter any discrepancies while using the default theme (as indicated in our video), we recommend reaching out to the plugin developers for further assistance.

Thank you for your cooperation and understanding. We look forward to resolving these issues promptly.

Best regards,
Jack Richardson
The 8Theme Team

#405888 Copied

RapidClick

Participant

July 19, 2024 at 16:01

Test vendors with products available. Please test with these vendors, and you will see that the outcome is the same.

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#405899 Copied

RapidClick

Participant

July 19, 2024 at 16:03

Please test with these vendors, and you will see that the outcome is the same.

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#405900 Copied

RapidClick

Participant

July 19, 2024 at 17:21

I wanted to express my frustration regarding the ongoing issue with the MultiVendorX plugin. The constant cycle of daily testing, writing emails, and communicating back and forth with the plugin’s author has been exhausting.

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#405917 Copied

Jack Richardson

Support staff

July 21, 2024 at 08:09

Dear @RapidClick,

Thank you for reaching out and expressing your concerns regarding the MultiVendorX plugin. I sincerely apologize for the difficulties you have encountered and fully understand the frustration this has caused due to the ongoing issues with the plugin’s author.

To assist you further, I would like to suggest several alternative plugins that may meet your needs:

1. **Dokan**
– Plugin page: https://uk.wordpress.org/plugins/dokan-lite/
– Our demo: https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/

2. **WCFM Marketplace**
– Plugin page: https://wordpress.org/plugins/wc-multivendor-marketplace/
– Our demo: https://xstore.8theme.com/demos/2/wcfm-marketplace/store/organic-planet-store/

We are committed to supporting you and ensuring your satisfaction. Should you require further assistance or wish to explore additional solutions, please do not hesitate to contact us by submiting the new topics with your requests. We are here to help and want to ensure that your experience is positive moving forward.

Thank you for your understanding and patience. We value your continued partnership and are dedicated to resolving this matter to your satisfaction.

Best regards,
Jack Richardson
8Theme’s Team

#406099 Copied

RapidClick

Participant

July 21, 2024 at 17:44

Over the weekend, I created another staging site using your pre-built demo “Electronic Mega Market” and uploaded the MultiVendorX plugin. Unfortunately, I encountered the same issue: the vendor storefront descriptions were corrupted.

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#406193 Copied

Jack Richardson

Support staff

July 22, 2024 at 09:35

Dear @RapidClick,

We value your patronage and appreciate your decision to reach out to us for support. However, we would like to clarify a few important aspects regarding the issues you’ve encountered with your website.

Upon reviewing the problems reported on your previous website, we conducted a thorough test and found that the issue persists even when using the Storefront theme, indicating that it is not related to our XStore theme. Additionally, we have provided a video demonstration showing that both our XStore theme and the XStore Core plugin were deactivated during the test. It is essential to note that only activated themes and plugins can influence your website’s functionality; deactivated ones do not load their code.

You have recently provided us with access to a staging website, asserting that it has been extensively tested. While we respect your diligence, we rely on our own testing procedures, which often yield different results from those reported by our customers. This discrepancy sometimes arises from misunderstandings or miscommunications about the nature of the issues at hand.

To address your concerns, we followed the testing protocol you described and obtained results that significantly differ from yours. For your reference, we have attached screenshots to verify the accuracy of our steps:
1. We activated the default WordPress theme “Twenty Twenty-Four” https://www.awesomescreenshot.com/image/49564201?key=8c0f06ce1b01826ea023d2150fb6fe48.
2. We deactivated all plugins except for those depicted in the screenshot https://www.awesomescreenshot.com/image/49564241?key=c871c747ce8230cf8f8d612cd5658aa2 (Elementor, LoginPress, MultiVendorX, WooCommerce).
3. We examined the vendor page and noted that the description issue persists even without our theme and plugins https://www.awesomescreenshot.com/image/49564423?key=f86cee7e1b98d4f3f30b7c687a56ec1f.

Based on these findings, we must emphasize that our support scope is limited to queries specifically related to our themes and plugins, as outlined in our support documentation (https://www.8theme.com/documentation/xstore/support/support/). Since the issue also occurs with the default theme and basic plugins, it falls outside our responsibility.

We hope this explanation helps clarify our position and the extent of our support services. We ask for your understanding and adherence to our support guidelines.

Best Regards,
Jack Richardson
The 8Theme Team

#406277 Copied

RapidClick

Participant

July 22, 2024 at 15:39

I’ve today received an email from the MultiVendorX plugin author regarding the issue we’ve been experiencing. Here is an excerpt from their response:

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#406373 Copied
Tagged: resolve woocommerce errors, troubleshooting wordpress login, vendor login issue, woocommerce error solution, woocommerce vendor login fix, wordpress templates fix
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