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After theme update I am not able to edit in elementor

This topic has 6 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Harshal

Participant

August 13, 2022 at 17:38

After theme update I am not able to edit in elementor, It is throwing error

Please, contact administrator
for this information.

#331726 Copied Theme version: 8.2.4 WooCommerce version: 6.8.0

5 Answers

Rose Tyler

Support staff

August 14, 2022 at 06:56

Hello,

We’ve checked one of your pages, and we do not see any problem. Please check the screenshot in the Private Content area.
It looks like a cache problem of your browser. Please clear all cache and try to edit pages using Elementor then.

Regards

Please contact administrator
for this information.

#331731 Copied

Harshal

Participant

August 15, 2022 at 03:46

ok i have cleared cache many time still not able to edit home page
https://prnt.sc/C9jfRp_6ZnLu

#331776 Copied

Awais Ahmed

Participant

August 15, 2022 at 06:34

Hello, @Harshal,

Some of our customers faced this issue, and they solved it by removing the cache and cookies.

Please try following the steps in our guide regarding this matter:
https://docs.elementor.com/article/235-update-issues

I hope this information helped you solve your issue.

Please first flush all the cache from the server and then remove the site cache and finally remove the browser cache and cookies and check back.

And let me know the result.

Regards 8Themes Team.

#331783 Copied

Harshal

Participant

August 15, 2022 at 07:22

I did chache clear and all, still facing issue
elmentor widgets are not displaying,
can you please login and try to edit home page
https://prnt.sc/0yJZhD8hhRMw

Please contact administrator
for this information.

#331787 Copied

Rose Tyler

Support staff

August 16, 2022 at 06:20

Hello,

Sorry for the delay in answering.
We can’t log in, unfortunately. Please provide correct wp-admin access.
Also, we need temporary FTP access (FTP host, FTP username, FTP password, FTP port). If you do not know how to create FTP, your hosting provider should be able to assist you.

Regards

#331819 Copied
Tagged: editing, elementor, template, update, woocommerce, wordpress
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