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After theme update pages are blank on the frontend but appear fine on the admin side

This topic has 8 replies, 4 voices, and was last updated 1 years, 6 months ago ago by odez

odez

Participant

May 10, 2023 at 00:25

We recently updated the XStore theme files and WordPress core files and now all pages are blank below the header area. The logo and menu appear but nothing else. However, when you view the backend of each page, all the content is there.

Please, contact administrator
for this information.

#356164 Copied Theme version: 9.1.3 WooCommerce version: 7.7.0

7 Answers

Tony Rodriguez

Support staff

May 10, 2023 at 06:13

Hello @odez,

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#356172 Copied

odez

Participant

May 10, 2023 at 18:49

Hello,
We deactivated all plugins and set debug mode to “true” however, the problem still persists. The cache has been cleared several times.

We provided admin access, can someone take a look at the admin side?
Thanks

#356289 Copied

odez

Participant

May 11, 2023 at 00:30

I think the problem is in the theme default page template. When I change to “blank” page template the contents of the page appear but not the header or footer areas. When I change to “default” page template the header only appears, the page contents and footer do not appear.

#356294 Copied

Rose Tyler

Support staff

May 11, 2023 at 07:45

Hello @odez,

There is a fatal error on your site.

Please provide FTP access, so we can help you.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356320 Copied

odez

Participant

May 11, 2023 at 14:56

FTP login is now in in private content area

Please contact administrator
for this information.

#356388 Copied

Andrew Mitchell

Support staff

May 11, 2023 at 18:59

Hello,

We have resolved the issue by making changes to the file wp-content\themes\xstore\framework\features\optimization.php. The overall fix will be included in the next update.

Best Regards,
8Theme’s Team

#356409 Copied

odez

Participant

May 12, 2023 at 00:57

THANK YOU!!!

#356415 Copied
Tagged: admin side, best selling, blank pages, frontend, themes, update, woocommerce
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After theme update pages are blank on the frontend but appear fine on the admin side

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