Return to previous page

After theme update pages are blank on the frontend but appear fine on the admin side

This topic has 8 replies, 4 voices, and was last updated 1 years, 7 months ago ago by odez

  • Avatar: odez
    odez
    Participant
    May 10, 2023 at 00:25

    We recently updated the XStore theme files and WordPress core files and now all pages are blank below the header area. The logo and menu appear but nothing else. However, when you view the backend of each page, all the content is there.

    Please, contact administrator
    for this information.
    #356164 Copied Theme version: 9.1.3 WooCommerce version: 7.7.0
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 10, 2023 at 06:13

    Hello @odez,

    We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #356172 Copied
    Avatar: odez
    odez
    Participant
    May 10, 2023 at 18:49

    Hello,
    We deactivated all plugins and set debug mode to “true” however, the problem still persists. The cache has been cleared several times.

    We provided admin access, can someone take a look at the admin side?
    Thanks

    #356289 Copied
    Avatar: odez
    odez
    Participant
    May 11, 2023 at 00:30

    I think the problem is in the theme default page template. When I change to “blank” page template the contents of the page appear but not the header or footer areas. When I change to “default” page template the header only appears, the page contents and footer do not appear.

    #356294 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 07:45

    Hello @odez,

    There is a fatal error on your site.

    Please provide FTP access, so we can help you.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #356320 Copied
    Avatar: odez
    odez
    Participant
    May 11, 2023 at 14:56

    FTP login is now in in private content area

    Please contact administrator
    for this information.
    #356388 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 11, 2023 at 18:59

    Hello,

    We have resolved the issue by making changes to the file wp-content\themes\xstore\framework\features\optimization.php. The overall fix will be included in the next update.

    Best Regards,
    8Theme’s Team

    #356409 Copied
    Avatar: odez
    odez
    Participant
    May 12, 2023 at 00:57

    THANK YOU!!!

    #356415 Copied

  • Tagged: , , , , , ,

  • Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘After theme update pages are blank on the frontend but appear fine on the admin side’' has been successfully resolved, and the topic is now closed for further responses

Helpful Topics

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Underwear Store – WordPress WooCommerce Theme
lazy-placeholder
Hotel – WordPress Theme
lazy-placeholder
Interior – WordPress WooCommerce Theme
lazy-placeholder
SEO Agency – WordPress WooCommerce Theme
lazy-placeholder
Bike Store – WordPress WooCommerce Theme
lazy-placeholder
Ecotransport Store – WordPress WooCommerce Theme
lazy-placeholder
Online Courses – WordPress WooCommerce Theme
lazy-placeholder
Handtools Store – WooCommerce Theme
lazy-placeholder
Legenda – WooCommerce WordPress Theme
lazy-placeholder
Organic Store 01 – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.