After update 2.5 | Error: ERR_EMPTY_RESPONSE

This topic has 4 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Olga Barlow

  • Avatar: franciscoreis
    franciscoreis
    Participant
    October 18, 2016 at 12:38

    Good Morning,

    I am using the template Xstore, however, after upgrading to version 2.5, the website was slow, and google chrome appears mistakes:
      “Get … Web: err_empty_response”

    Does anyone have any suggestions of what might be happening?

    Thank you.
    Francisco Reis

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2016 at 08:17

    Hello,

    Please, provide temporary admin panel and FTP access. Also, we will also have to install previous version 2.4 to test. That’s why, please, backup your files.

    Regards

    Avatar: franciscoreis
    franciscoreis
    Participant
    October 19, 2016 at 13:52

    Good afternoon Olga,

    Thanks for your help.
    Already managed to solve the problem, I cleared the cookies and google chrome browser cache, and resolved.
    Good job.
    Regards.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2016 at 15:59

    Hello,

    You are welcome!
    I’m glad that you sorted out.

    Regards

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