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After UPDATE, CORE PLUGIN issue - by paskyo

This topic has 12 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

paskyo

Participant

September 26, 2018 at 10:05

Hello,

I can’t update the core plugin without an issue (impossible to access to wp-admin after…).

I have to stay at the latest theme version before update and deactivate the core plugin…

Thanks in advance

Please, contact administrator
for this information.

#199976 Copied Theme version: 4.28.1 WooCommerce version: latest

11 Answers

Olga Barlow

Support staff

September 26, 2018 at 12:48

Hello,

I have updated theme and core plugin and did not face fatal error. Also, I have updated the single-product-content.php file because single product content page was broken with old file in the child theme.

Check site now.

Regards

#199988 Copied

megapublicidad

Participant

September 26, 2018 at 16:43

Hi, I can not find a way to create a new ticket, that’s why I use this medium.

It turns out that it is not possible to update the 8theme Core plugin to be updated up to 1.1.2 version.

The procedure I use is correct: I delete the plugin (et-core-plugin), then
I try to install the new “ET CORE 1.1.2” but the process gives ERROR Curl.

Please specify the PLUGIN to download, could you send me a direct link to download?

Thank you
Toni

#200002 Copied Theme version: 5.0.2 WooCommerce version: Versión 3.4.5

paskyo

Participant

September 26, 2018 at 17:30

This is not fixed at all, I don’t know what you’ve done, but my home page gives now 2 products!!

https://metamkine.com/

Please, fix this, or if you can’t, back to the latest version before update

#200004 Copied

paskyo

Participant

September 26, 2018 at 17:31

Olga !

This is not fixed at all, I don’t know what you’ve done, but my home page gives now 2 products!!

https://metamkine.com/

Please, fix this, or if you can’t, back to the latest version before update

#200005 Copied

Olga Barlow

Support staff

September 26, 2018 at 20:42

Hello, @megapublicidad

If auto update does not work for you try the manual update. You can find the new version of plugin here https://www.8theme.com/download-plugins/

Regards

#200011 Copied

Olga Barlow

Support staff

September 26, 2018 at 20:43

Hello, @paskyo

What do you mean by 2 products? Can you provide a screenshot, please?

Regards

#200012 Copied

paskyo

Participant

September 26, 2018 at 20:49

I mean this, take a look at my website, product images are duplicated, only one clickable :
https://metamkine.com

And no problem with Visual Composer…

But I need the other version for core AND theme), because the new one does not work !
How to get it ?
How to back to the version before the update ?

#200014 Copied

paskyo

Participant

September 27, 2018 at 09:17

NEWS:

after reinstalling the old files:
– my site is broken : TOP PANEL does not work anymore, as MENU haas changed of style and many other things…

So now, I can’t back to the old ones and the new ones are not working…

How to do to have what I had before your update ????

#200037 Copied

Olga Barlow

Support staff

September 27, 2018 at 20:20

Hello,

We have enabled the top panel. Also removed the secondary menu bg color. Also, changed back the single product page. What other issues do you have with the old version?

Regards

#200094 Copied

paskyo

Participant

September 27, 2018 at 21:24

All seems to be OK now, thanks!

Just too bad that I can’t update to the latest theme and core without issues…
Hope there will be soon a new 5.0 version without any trouble….

#200109 Copied

Olga Barlow

Support staff

September 28, 2018 at 10:51

Hello,

We made a lot of changes, removed some similar header structures and added options to change layout using other theme options, optimized theme functions, PHP, JS, CSS code. You are using one of the removed headers that’s why you faced problem. Also, you are using child theme where included a lot of files from the old version. It also causes some issues with the update. So, I would recommend you to create a staging site, update theme there and contact us then to fix issues one by one.

Regards

#200144 Copied
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