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After update of WooPress I cannot access variations and out of stock

This topic has 15 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

susan

Participant

June 14, 2017 at 11:16

When I try to access the variations of my products the page will not load, just keeps spinning. Also, I can not make manual changes to the out of stock tab, and many products that have variations that are still in stock are showing on the products list page as out of stock.

Please, contact administrator
for this information.

#165715 Copied Theme version: WooPress 3.0 WooCommerce version: 3.0.8

14 Answers

Rose Tyler

Support staff

June 14, 2017 at 12:28

Hello,

Unfortunately, can’t connect to your site.
Please make sure that you use the latest theme (3.0.0.1v) and plugins versions https://www.8theme.com/download-plugins/

Regards,
Rose Tyler.

#165735 Copied

susan

Participant

June 14, 2017 at 14:14

here is login info again

Please, contact administrator
for this information.

#165749 Copied

Rose Tyler

Support staff

June 14, 2017 at 14:20

Hello,

Please open access to the site and wp-admin panel as we can’t view it getting the error:
“Your access to this site has been limited”.

Regards,
Rose Tyler.

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susan

Participant

June 14, 2017 at 14:22

OH! I think I know what the problem is. WORD FENCE. ok I will disable for now.

#165753 Copied

susan

Participant

June 14, 2017 at 14:25

You are in United Kingdom, yes?

#165755 Copied

susan

Participant

June 14, 2017 at 14:33

OK. I see where you are. I have unblocked for you.

#165757 Copied

Rose Tyler

Support staff

June 14, 2017 at 14:40

Hello,

Unfortunately, wp-admin credentials are incorrect. Please check.

Regards,
Rose Tyler.

#165758 Copied

susan

Participant

June 14, 2017 at 14:45

Please see below

Please, contact administrator
for this information.

#165759 Copied

Rose Tyler

Support staff

June 14, 2017 at 14:57

Hello,

As I see, you didn’t update Ultimate Addons for Visual Composer to 3.16.12 v.

Regards,
Rose Tyler.

#165760 Copied

susan

Participant

June 14, 2017 at 15:20

I just updated (had to install new version) and variations are working! Thank you!

Now I will need to see if the stock management is also working.

#165766 Copied

susan

Participant

June 14, 2017 at 15:24

Stock management is still not working. Still showing out of stock for several items that are in stock. This just started also after the update.

#165767 Copied

Rose Tyler

Support staff

June 14, 2017 at 15:44

Hello,

Please check the issue with Storefront theme – official WC theme. Let us know the result.

Regards,
Rose Tyler.

#165770 Copied

susan

Participant

June 14, 2017 at 16:10

OK. I think I see where the problem is. After the update, many of the items that were in stock were showing out of stock due to “Manage at Product Level” option being checked. The products that were loaded prior to the update were loaded through a WP All Import template that did not take this option into consideration.It appears that through default they were listed as “Manage at Product Level” after the update,though our site manages at the variation level.I will have to either reload with changes to the template OR go in an manually uncheck the manage at product level option for each item.

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Rose Tyler

Support staff

June 14, 2017 at 16:21

Hello,

I am glad that you sorted out.

Regards,
Rose Tyler.

#165777 Copied
Tagged: best selling, themes, variations, woocommerce, woopress
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