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After update the front end displays code

This topic has 6 replies, 3 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

  • Avatar: ante
    ante
    Participant
    August 29, 2019 at 09:33

    Updated core plugin first apparently, visual editor broken, showing only text blocks!

    I see that is problem for many users, there are no head lights on upgrading path…

    I just purchased extended support for this problem and feel cheated.

    Please, contact administrator
    for this information.
    #220366 Copied Theme version: 5.6
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2019 at 09:38

    Hello,

    http://prntscr.com/oz13mx – provide correct temporary wp-admin access.
    Make sure that Massive Addons for WPBakery Page Builder plugin is activated on your site. If this doesn’t solve the problem, provide temporary FTP access also.

    Regards

    #220367 Copied
    Avatar: ante
    ante
    Participant
    August 29, 2019 at 09:48

    My mistake, here you go!

    Please contact administrator
    for this information.
    #220371 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 29, 2019 at 09:52

    Hello,

    We found a few Massive addons with different versions installed in your Dashboard. Probably you renamed the folder and MA plugin does not accept it. We removed all the old versions and installed the 1 – latest and everything works ok.

    Regards

    #220372 Copied
    Avatar: ante
    ante
    Participant
    August 29, 2019 at 10:02

    thanks a lot! customer satisfied for now 🙂

    #220374 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2019 at 10:03

    Hello,

    You’re welcome!

    Regards

    #220375 Copied
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