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After update the new version the thumbnail dissapears

This topic has 3 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

lookyhua

Participant

July 24, 2024 at 12:38

Hi Xstore,
I have update the new version, When I would like to promote to social media, the picture of the products not show up
thanks you

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#406726 Copied Theme version: 9.3.15

2 Answers

Rose Tyler

Support staff

July 24, 2024 at 13:18

Hello lookyhua,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#406740 Copied

Andrew Mitchell

Support staff

July 25, 2024 at 02:22

Dear lookyhua,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#406822 Copied
Tagged: fix woocommerce issues, thumbnail disappearance, version update problems, woocommerce templates, woocommerce thumbnail issue, wordpress ecommerce solutions, wordpress update
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After update the new version the thumbnail dissapears

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