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After update website has no content - by henriklm

This topic has 4 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: henriklm
    henriklm
    Participant
    June 10, 2020 at 05:51

    Hi

    I’ve updated Xtheme and now my website has no content! Can you please help?

    Please, contact administrator
    for this information.
    #240349 Copied Theme version: 6.3.5 WooCommerce version: 4.2.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 10, 2020 at 06:47

    Hello,

    I do not see the problem – https://gyazo.com/55c72c77285f20b5e2a70174668aa95d Please clear cache and check one more time.

    Regards

    #240350 Copied
    Avatar: henriklm
    henriklm
    Participant
    June 10, 2020 at 07:22

    Hi again

    I get the error on all my devicea and customers has written to me that they dont see any content. If you check the console log it gives an undefined error. That error started after the update yesterday.

    If you check the website in incognito the console error isn’t there. Do you theme have a cache function?

    #240359 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 10, 2020 at 10:30

    Hello,

    We don’t have any extra cache for the content in our theme. We made improvements of the JS and CSS files in the latest update. So, if you have any server cache, CDN or browser cache you may face problems because of the cached version of old files. We have tested your site on mobile devices, on PC and everything works fine https://gyazo.com/d221a7a7a6f60c56d566942aa72acf94
    So, make sure that you cleared the browser cache.

    Regards

    #240367 Copied
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