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After Updated Theme Multiple Issues - by supportservices

This topic has 11 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Stan Russell

supportservices

Participant

March 17, 2016 at 17:09

Hello,

I have been using your theme for awhile and its great! thank you! We just paid for support so we could get some help on here.

I have a website located in private content

I upgraded to the new theme yesterday and I am having a couple of issues.

1) On the products Page – Shop –> Store Home. I cannot click on the show filter or the other buttons.
2) On the same page as above the add to cart no longer works. (I had to remove it)
3) The cart page no longer shows the shipping options. (I doubled checked in the woocommerce settings and its still checked) The cart page just has [woocommerce_cart]
4) The checkout page no longer has the items in the cart on the right
5) The checkout page does not have the payment options anymore.
6) Not sure if this is the theme issue or something else. On the home page the video on the button is not in the correct location
7) Sometimes on the slider the button is stretched out on the home page. See picture in private content.

Thank you very much for your help!

Please, contact administrator
for this information.

#117872 Copied Theme version: 2.6 WooCommerce version: 2.5.5

10 Answers

supportservices

Participant

March 17, 2016 at 17:27

I just did a combination of my old theme and new theme for the woocommerce section and I got some things working.

1) The recent items and check out used to be on the right hand side not below.

FTP Cred are in private.

Please, contact administrator
for this information.

#117874 Copied
Eva Kemp

Support staff

March 17, 2016 at 19:33
Hello,

1./2. Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.col-md-0.sidebar.sidebar-no_sidebar {
    display: inline-block;
}
```
3. You should contact Woocommerce support regarding this issue.

4. I’ve reuploaded “woocommerce” folder in wp-content/themes/royal directory, old folder was renamed to “woocommerce_old”. Please check the Checkout page now.

5. As I see payment options are shown on Checkout page http://storage2.static.itmages.com/i/16/0317/h_1458238294_9629037_2a847a2f9f.png .

6. Add this code in Custom CSS for desktop:
```
.wpb_video_widget .wpb_video_wrapper {
    padding-top: 0 !important;
}
```
7. Update Revolution Slider plugin and check slides after that. You can download the latest version here https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.
#117896 Copied
supportservices

Participant

March 17, 2016 at 20:56

Thank you very much for the reply and help!!

I updated the rev slider and it still has the same issue. I tried refreshing and going incognito and it had the same issue with the stretching before.

With the old and new screen shots. The old one is from the old site on where it was correct. After we updated the theme it went to the new picture. which is off.

Thank you again!

Please, contact administrator
for this information.

#117912 Copied

Eva Kemp

Support staff

March 18, 2016 at 08:46

Hello,

I’ve set Sidebar Position to “Without Sidebar” on Shop page http://storage6.static.itmages.com/i/16/0318/h_1458287016_4111861_b708533786.png . Please check products page now.

May we reupload the theme files? Have you made any changes there?

Regards,
Eva Kemp.

#117938 Copied

supportservices

Participant

March 18, 2016 at 17:04

Sorry for the delay. go right ahead. We just added some CSS theme options.

#118038 Copied

Eva Kemp

Support staff

March 18, 2016 at 17:52

Hello,

I’ve removed class col-ct-6 from your Text widget for “Customer Assistance” and “Community” areas in Appearance > Widgets.

Also I’ve checked slider now and don’t see any issue with buttons. Try to clear browser cache and check again.

Regards,
Eva Kemp.

#118045 Copied

supportservices

Participant

March 21, 2016 at 14:29

Thank you very much again.

Do you know what happened on this theme upgrade? I lost my fonts, and a ton of different settings that you and I both fixed?

I have attached a screenshot. I have looked at 3 different computer and tried in private browsing and it still did it.

Please, contact administrator
for this information.

#118282 Copied
Eva Kemp

Support staff

March 21, 2016 at 15:40
Hello,

Try to use this css code to fix slider issue:
```
.tp-caption img {
   height: auto !important;
}
```
Did you use custom fonts or the ones in Theme Options? Did you re-save Theme Options settings after theme update as said in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade http://storage2.static.itmages.com/i/16/0321/h_1458571250_5768569_46701c8aa5.png ?

Regards,
Eva Kemp.
#118305 Copied
supportservices

Participant

March 21, 2016 at 21:32

Thank you that worked. I will keep an eye out if anymore happen.

We use google fonts for most of the settings.

And yes we saved the settings after the upgrade.

Thanks!

#118345 Copied

Stan Russell

Participant

March 22, 2016 at 08:27

Hello supportservices,

please specify – are there any problems left on your site?

Regards,
Stan Russell.

#118360 Copied
Tagged: after, issues, multiple, themes, updated, woocommerce, wordpress
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