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After updates all product page showing there has been a critical error on the website

This topic has 7 replies, 4 voices, and was last updated 7 months ago ago by Andrew Mitchell

moelghanam

Participant

April 18, 2024 at 09:59

i tried to update the xstore core plugin i deactivate all the third party plugin i deactivated cashing plugin as well but still all the products page when i tried to open in new tab showing the same error

i have provided the username and password in the private content please check the and try solve the problem

Please, contact administrator
for this information.

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support staff only.

#392095 Copied Theme version: 9.3.7

6 Answers

Tony Rodriguez

Support staff

April 18, 2024 at 11:59

Hello, @moelghanam,

We appreciate your prompt communication regarding the issue you’ve encountered with your website.

Upon thorough review, we have determined that the problem originates from the currently active child theme. Our tests have shown that temporarily switching to the XStore parent theme successfully resolves the issue, thereby confirming our diagnosis.

To address this matter, we kindly request that you download and install the updated child theme provided for your website. We have conveniently archived the necessary files in the Private Content area for your access.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this solution will rectify the problem you’ve been experiencing. Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#392105 Copied

moelghanam

Participant

April 18, 2024 at 12:20

i downloaded the theme child you provided in the private content and updated it in my website but the issue still same

#392110 Copied

Rose Tyler

Support staff

April 18, 2024 at 12:36

Hello, @moelghanam,

Please provide FTP access, and our dev team will check this situation more deeply on your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#392113 Copied

moelghanam

Participant

April 18, 2024 at 13:00

check private content.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#392115 Copied

Rose Tyler

Support staff

April 18, 2024 at 13:30

Hello, @moelghanam,

Fixed. Please check now.

Best Regards,
8Theme’s Team

#392119 Copied

Andrew Mitchell

Support staff

April 18, 2024 at 13:33

Dear moelghanam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#392120 Copied
Tagged: critical error woocommerce templates, fixing woocommerce update issues, product page error after update, resolving critical woocommerce errors, woocommerce product page troubleshoot, wordpress update error solutions, wordpress woocommerce update error
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After updates all product page showing there has been a critical error on the website

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