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After updating the theme - by agri8theme

This topic has 11 replies, 3 voices, and was last updated 4 years, 5 months ago ago by agri8theme

agri8theme

Participant

May 13, 2020 at 10:44

Hi,

1.
After updating the theme, when I tried to access the theme options, the following was displayed.
“You do not have permission to access this page.”

2.
After updating the theme, the icon in the header was switched arbitrarily.

Pleas help.

Please, contact administrator
for this information.

#237051 Copied Theme version: 6.3

10 Answers

Rose Tyler

Support staff

May 13, 2020 at 10:48

Hello,

What version of the theme did you use before the update?
Have you updated Core plugin?
Make sure that all required plugins are installed and activated – https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins

Regards

#237052 Copied

agri8theme

Participant

May 14, 2020 at 05:28

Hi,

The version before the update is “6.1”.
All required plugins have been installed and activated.
However, when “Redux Framework” is activated, pages other than the front page become display errors.

Please contact administrator
for this information.

#237165 Copied

Olga Barlow

Support staff

May 14, 2020 at 15:16

Hello,

1) Can’t log in to your account to check https://gyazo.com/1ae39435d8c158f86463a12a3cc6f47c
2) Provide me screenshot of the error you have.

Regards

#237254 Copied

agri8theme

Participant

May 15, 2020 at 01:32

Hello,

Password changed.
I have attached a screenshot.

Please contact administrator
for this information.

#237318 Copied

Olga Barlow

Support staff

May 15, 2020 at 22:12

Hello,

I see that you use child theme and changed a number of files like footer.php, header.php and it could be the reason of your issue because probably some code is out of date there. Please, provide us with the FTP access to take a look at these files and fix the code.

Regards

#237427 Copied

agri8theme

Participant

May 18, 2020 at 01:34

Hello, regards!

Please contact administrator
for this information.

#237646 Copied

Olga Barlow

Support staff

May 19, 2020 at 08:57

Hello,

What FTP host should we use? Because I tried your domain and it does not work http://prntscr.com/sjhk6c
Please, check the username and password and also tell me correct FTP host.

Regards

#237820 Copied

agri8theme

Participant

May 20, 2020 at 01:18

Hello,

Sorry, wrong.

Regards

Please contact administrator
for this information.

#238003 Copied

Olga Barlow

Support staff

May 20, 2020 at 14:58

Hello,

Check now.

Regards

#238094 Copied

agri8theme

Participant

May 21, 2020 at 01:16

Thanks a lot !

#238165 Copied
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