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After updating theme customize panel is collapsed

This topic has 14 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

Azlan Traders

Participant

April 3, 2021 at 18:35

pls see image

Please, contact administrator
for this information.

#282461 Copied Theme version: 7.2.7

13 Answers

Rose Tyler

Support staff

April 4, 2021 at 07:14

Hello,

There is no such problem on our test site.
Do you have any errors in the browser console?
Please disable all 3rd party plugins and check how it works then.
Try to check from another browser and device.
Let us know.

Regards

#282481 Copied

Azlan Traders

Participant

April 5, 2021 at 17:40

I have tried all the recommendations. Pls check it and help me. Giving you admin access.

Please contact administrator
for this information.

#282687 Copied

Olga Barlow

Support staff

April 5, 2021 at 20:17

Hello,

And create test user (Users > Add new) without Temporary Login Without Password plugin. Because plugin also could cause the issue.
Provide us also with FTP access to your site, please.

Regards

#282723 Copied

Azlan Traders

Participant

April 6, 2021 at 15:26

now check pls

Please contact administrator
for this information.

#282828 Copied

Robert Hall

Support staff

April 6, 2021 at 19:47

Hello Azlan

Thank you so much for your wp logins.

As for your mentioned issue is concerned it is probably looks that there is some 3rd party plugin create a conflict with this theme package. so we will recommend you kindly check this theme after deactivating recently installed 3rd party plugin and check the theme with default plugins.

https://www.8theme.com/documentation/xstore/plugins/included-plugins/

If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

Robert Hall
Customer Support

#282879 Copied

Azlan Traders

Participant

April 8, 2021 at 18:32

Hello,
One thing i want to mention here that recently i have added my site to namecheap supersonic cdn. Can it effect any thing?
Moreover i have disabled all the plugin but nothing gain. It all happened after updating theme. Before updating everything was working fine will all these plugins.

#283288 Copied

Olga Barlow

Support staff

April 9, 2021 at 11:14

Hello,

Neither FTP nor WP Dashboard access work https://prnt.sc/11842f9 https://prnt.sc/1183wxo
Provide correct access to check theme files. Maybe you did not upload all the necessary theme files during the update and this is the reason of the issue.

Regards

#283345 Copied

Azlan Traders

Participant

April 10, 2021 at 18:08

now check pls.

Please contact administrator
for this information.

#283487 Copied

Olga Barlow

Support staff

April 12, 2021 at 11:06

Hello,

You provided FTP access to empty directory https://prnt.sc/11agurl
Please, provide access to your WP installation.

Regards

#283601 Copied

Azlan Traders

Participant

April 12, 2021 at 15:36

sorry pls check now
but pls resolve the issue as soon as possible.
thank in advance

Please contact administrator
for this information.

#283680 Copied

Olga Barlow

Support staff

April 12, 2021 at 16:31

Hello,

Check customizer now.

Regards

#283698 Copied

Azlan Traders

Participant

April 12, 2021 at 17:25

thanks for your quick response. can you pls tell me where was the problem?

#283705 Copied

Olga Barlow

Support staff

April 12, 2021 at 19:10

Hello,

Something is strange with your WP installation. It calls out of date version of jQuery and it caused the issue. It’s not related to theme update because if you disable all the plugins and switch to the default theme and open customier you’ll get the same error with the performance and js errors in the console. So, I installed the jQuery helper plugin to make your customizer work.

Regards

#283736 Copied
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