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After updating theme part of my settings is lost!

This topic has 2 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

Natalia Pavlyuk

Participant

June 9, 2020 at 08:19

after updating the theme, part of my settings lost.
I used the automatic update method. I didn’t do backup(((
On the main XStore theme, one part has been preserved, on the Child-XStore another. Tell me what I should to do?
How long wait for an answer?

Please, contact administrator
for this information.

#240252 Copied Theme version: 6.3.5 WooCommerce version: 4.2.0

1 Answer

Olga Barlow

Support staff

June 9, 2020 at 11:42

Hello,

Always do the backup of files and DB before theme and plugins update or use staging site to test update and then if everything is ok update production site.

Unfortunately, I don’t remember your site very well before the update, so don’t understand what styles were changed. Could you, please, explain in more detail? At this moment I see just messed widgets only. So, go to Appearance > Widgets > check the prefooter, footer and copyrights widgets and move them to correct areas.

Regards

#240271 Copied
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