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[AGAIN] Single product page: There has been a critical error on this website.

This topic has 7 replies, 4 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

HARITS

Participant

May 30, 2024 at 16:57

Again, error on single product page: “There has been a critical error on this website.” The issue occurs with the X Store theme, but it works fine when I switch to a different theme.

please explain what the cause is and what the solution is!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397407 Copied Theme version: 9.3.11

6 Answers

HARITS

Participant

May 30, 2024 at 17:42

need respon plss

#397413 Copied

Rose Tyler

Support staff

May 30, 2024 at 18:20

Hello, HARITS,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/r9bY_FXgwoIc
To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Please do not disable Brands via Theme Options (we’ve enabled them now https://prnt.sc/TGlLOGVnLN4K) till we get FTP access from you and fix the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#397418 Copied

HARITS

Participant

May 30, 2024 at 18:39

send

Please contact administrator
for this information.

#397427 Copied

HARITS

Participant

May 30, 2024 at 18:39

pls check again

Please contact administrator
for this information.

#397428 Copied

Jack Richardson

Support staff

May 31, 2024 at 15:13

Dear @Harits,

I hope this message finds you well. Upon reviewing the website you mentioned, we did not encounter any critical errors or warnings. Could you please confirm if the issues have been resolved on your end?

Should you continue to experience any problems, kindly provide us with the specific link and a detailed guide on how to reproduce the errors. This will enable us to assist you more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#397552 Copied

Andrew Mitchell

Support staff

May 31, 2024 at 16:38

Dear HARITS,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#397565 Copied
Tagged: critical website error, fix woocommerce error, single product page error, website critical error guide, woocommerce template fix, wordpress error solution, wordpress woocommerce help
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The issue related to '‘[AGAIN] Single product page: There has been a critical error on this website.’' has been successfully resolved, and the topic is now closed for further responses

[AGAIN] Single product page: There has been a critical error on this website.

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