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Age pop up banner not turning off and have switched it off

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Damien

Participant

January 12, 2023 at 10:39

Hi,

I have switched off the age pop up but its still appearing.

What am I doing wrong?

Thanks

Please, contact administrator
for this information.

#343789 Copied Theme version: 9.0.2 WooCommerce version: 7.2.3

5 Answers

Rose Tyler

Support staff

January 12, 2023 at 11:03

Hello,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
1 Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
2 Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
3 Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Themes Team

#343794 Copied

Damien

Participant

January 12, 2023 at 12:01

Sure see private area

Thanks

Please contact administrator
for this information.

#343816 Copied

Rose Tyler

Support staff

January 12, 2023 at 12:10

Hello,

We have identified that the issue you are experiencing is related to the Newsletter element in the Header Builder. In order to resolve this issue, we kindly request that you navigate to the Header Builder and delete the Newsletter element from the content – https://prnt.sc/Qii5EwjdbHub
Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

#343822 Copied

Damien

Participant

January 12, 2023 at 12:27

Great

Why would this be an issue?

This was part of the default theme demo.

Thanks

#343827 Copied

Rose Tyler

Support staff

January 12, 2023 at 12:45

Hello,

We appreciate you bringing this issue to our attention. We will ensure that it is fixed in the import process going forward.

In the meantime, we recommend that you delete the Newsletter element from the Header Builder content. You can access the Header Builder by navigating to your WordPress dashboard, and once you are in, you should be able to find the Header Builder in the theme settings.

Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

#343830 Copied
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