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Age Verification Pop Up – Page Refresh Issue On iPad – Different Behaviour on Different Devices.

This topic has 3 replies, 2 voices, and was last updated 3 days, 12 hours ago ago by Terpsauce

Terpsauce

Participant

March 25, 2025 at 13:08

Hello, there is no options to manage certain behaviour of the Age Verification Pop Up.

1: Main issue here is iPad view. Video attached.

https://drive.google.com/file/d/1CT3RJzCTUdjLMlsYhIicWJjrZ-86hdfj/view?usp=sharing

In this video, you can see that when a user clicks ‘yes I am’ it causes the page to reload, when the page reloads the pop up reappears, stopping the user from being to sign in on iPad device.

2: Next issue is mobile view. Video attached

https://drive.google.com/file/d/1F4NZq_t1mji-VxlVUzNayloSobB-M8yp/view?usp=sharing

In this video, you can see that when the user clicks ‘yes I am’ it automatically zooms into the login box, its quite a messy experience, and only happens on mobile device.

3: Finally, the age verification pop up should appear on the home page AFTER LOGIN, my front page is set to ‘home’ (screenshot attached) but the pop up is appearing on the landing page ‘login page’.

I believe the best resolution would be to ensure that the age verification only appears on the home page, not the landing page, this would erase the need to troubleshoot problems 1 and 2 because it would remove the age verification pop up from the landing page, which is responsible for the problem.

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2 Answers

Jack Richardson

Support staff

March 26, 2025 at 09:35

Dear @Terpsauce,

We have reviewed the first issue you reported and were unable to replicate the same behavior on our end. Please refer to the following screenshot for reference: https://gyazo.com/c1ac8019eaa729d8d12f951acfe7e259. The page does not refresh when clicking “Yes.” We kindly ask you to try accessing it from a different browser or device to see if the issue persists.

Regarding the scaling effect on your device, it appears that certain modifications have altered the HTML meta scale parameters. Please see the following screenshot for reference: https://prnt.sc/FYPJB9QUZSKu. By default, our theme includes the following values: https://prnt.sc/kUBQjzQceuvv. This behavior may be caused by an active plugin or manual modifications made to the child theme files. You can find more information about this parameter here: https://udn.realityripple.com/docs/Web/CSS/@viewport/viewport-fit.

If you would like to implement specific conditions for the Age Verification popup, you are welcome to submit a request on our “Feature Requests Taskboard”: https://www.8theme.com/roadmap/. Alternatively, if you require additional customization, you may request it here: https://www.8theme.com/account/#etheme_customization_panel.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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Terpsauce

Participant

March 26, 2025 at 10:00

We have reviewed the first issue you reported and were unable to replicate the same behavior on our end. Please refer to the following screenshot for reference: https://gyazo.com/c1ac8019eaa729d8d12f951acfe7e259. The page does not refresh when clicking “Yes.” We kindly ask you to try accessing it from a different browser or device to see if the issue persists.

Top clearly states IPAD. your ‘screenshot’ which is actually a video, shows you are using desktop, not iPad. I provided a video, which shows iPad users can’t enter.

Mobile view

https://prnt.sc/FYPJB9QUZSKu. That is showing the elementor popup on the landing page, its irrelevant, because that pop up is temporary, however the issue still persists without the pop up being there.

Please provide the resolution to ensuring this part of the theme doesnt ruin my website.

Cheers

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