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Age Verify Popup does not allow access to my site

This topic has 3 replies, 2 voices, and was last updated 50 minutes ago ago by mandu

mandu

Participant

October 3, 2024 at 09:44

After updating the template to the latest version 9.4, it seems that the age verify popup does not work properly.
In particular, pressing the “NO” button removes the visitor from the site, while pressing the “Yes, I am at least 18 years old” button does not perform any action, effectively preventing access to the site.
At this time I had to disable the age control.
Thanks ion advance for your help.
Emanuele

#416868 Copied Theme version: 9.4.2

2 Answers

Rose Tyler

Support staff

October 3, 2024 at 10:25

Hello, Mandu,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#416877 Copied

mandu

Participant

October 3, 2024 at 10:45

Hi
I send the requested data

Thanks
Emanuele

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#416883 Copied
Tagged: age verification, age verify popup, online store solution, popup troubleshooting, site access issue, woocommerce, wordpress templates
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