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AIOSEO not scan the site - by Duarte - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: diogo1
    Duarte
    Participant
    June 7, 2021 at 20:16

    I have All in One SEO 4.1.1.1 (i’m using the paid Pro version, but the problem can be verified with the free version).
    If I make SEO Audit Check and try the Refresh Results, I get “We couldn’t connect to the site, please try again later.”
    I purchased the theme for my site in May 6, and that version worked without problem (I have the hosting theme as the base theme).
    After the main development, when I started to work the SEO, I found that site cannot be scanned. I tried to disable all the plugins without success. Then, I requested AIOSEO support, but they also could not find a reason for the error.
    My last option was to change the theme, and after doing that, the site scan was done successfully.
    After enable again xstore, I get again the error.
    Any help, please?

    #290196 Copied Theme version: 7.2.10 WooCommerce version: not installed
    2 Answers
    Avatar: diogo1
    Duarte
    Participant
    June 7, 2021 at 20:52

    I have 2 more sites with Xstore and AIOSEO and both works without any AIOSEO problem.
    Then, the issue it is for sure Xstore Hosting theme…

    #290200 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2021 at 10:29

    Hello,

    Provide us with WP Dashboard and FTP access to your site and also describe in detail your actions step by step to reproduce the issue.

    Regards

    #290245 Copied
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